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ComplaintsforJohn Amato Ford, Inc.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/01/2021
- Complaint Type:
- Order Issues
- Status:
- Unresolved
I purchased a 2016 Mustang GT Premium from Amato Ford in *********. They subsequently sold that dealership. I had a prepaid maintenance contract with them that did not transfer. I was given an email address to contact Amato for a refund. I have emailed multiple times and get no response. This is similar to other complaints that have been posted and resolved with Amato Ford. I would like the value of the prepaid maintenance contract to be refunded.Business response
09/23/2021
Customer purchased a prepaid maintenance plan from John Amato Ford in 2016. The terms of this plan clearly state that is it non cancellable and noon refundable.
Services under the plan can be redeemed at ANY **** Amato Dealership. There are four locations to choose from: **** Amato ******** **** Amato ********** (both in *********), **** Aamto CDJR and Amato ******************* (both located in ******** **). As mentioned above, Customers can redeem unused services at any Amato dealership.
There was a limited program voluntarily offered by John Amato Ford that allowed certain refunds on these prepaid maintenance contracts purchased at John Amato Ford. That eight month program expired December 31, 2020.
Customer response
09/23/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The business states that the refund offer was of limited time and expired December 31,2020. I contacted **** Amato well before that deadline, and they never responded. The other locations are not convenient to me. I want a refund as I contacted them prior to the deadline.
Regards,
*********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.