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Find a Location

Anytime Fitness has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforAnytime Fitness

    Fitness Center

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    4 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    7759 Racine Ave, Muskego, WI 53150
    BBB File Opened:
    4/18/2022
    Years in Business:
    5
    Business Started:
    4/1/2019
    Business Management
    • Jackson Harwood, Manager
    Contact Information

    Principal

    • Jackson Harwood, Manager

    Customer Contact

    • Jackson Harwood, Manager

    Industry Tip

    BBB Tip: Need to get in shape? BBB has tips for joining a gym

    Customer Complaints

    7 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/06/2023

    Complaint Type:
    Order Issues
    Status:
    Resolved
    My wife and I both signed up separately for memberships. ****** is the new manager and as I signed up, I asked him what membership would be the best on a month to month basis. All ****** said to me over and over and over was "don't worry about anything, I got you. I'm going to save you money." I asked about cancelling and again he said "Don't worry about it, I'm going to sign you up for the plan that saves you the most money and you can cancel anytime." My wife got the exact same treatment and story. Fast forward a few months and I went to the ******* office to cancel my wife (*********) and Is memberships. I explained to ****** that I wanted to cancel. He talked me into putting the accounts on hold for 6 months. The next day I then got a call from either *********************** ****** (general manager) or one of the other manager ladies explaining that my membership could not be put on hold. I explained what had happened and asked her (or you) to cancel our membership. Then, staring in May we started getting charged every 2 weeks. I put in phone call after phone call after phone call to ******. He promised to take care of it, he promised to have general manager *********************** ****** call me and he promised to call me back over and over. None of those things happened and I continued to be charged. During that time, he outright refused to put me in contact directly with *********************** ******. I went to the ******* store last week for some answers and He gave me some more mouth service and gave me *************************** email address.Long story short, the manager, ******, lied to both my wife and I and we unknowingly signed up for a 2 year commitment (that we would NEVER do) and are now trying to be charged $1148.50 each, which is not gone to a collection company. attached is the email string between myself and the *** There were also a few very heated phone conversations with both her and manager ******.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Lanaya R

    1 star

    11/30/2023

    After deciding I was not interested in joining the gym, I was informed by management that my free trial would end and my account would be deactivated with no further charges. This was not the case, I was told I owed back monthly membership fees for about a year amounting to over $2,000. Which I just found out a few weeks ago, and after repeatedly calling them and being told they were working on fixing the issue as I was told by an employee by the name of Nolan at the ******* (**********) location in **. As of now, it was sent to collections. I just wanted to forewarn anyone looking to start a trial with them with the possibility of canceling it at any point.

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