Business ProfileforTerra-Firma Landscape

The problem pertains to the front stoop, which I just recently had addressed by another contractor given the repeated lack of response from ***** and ************************************* of Terra Firma Landscape. There were follow up items that remained for landscape work at my home. Specifically, front stoop brick work developed serious safety issues and was not completed correctly - there were gaps underneath the edging brickwork leaving them improperly supported. As a result, the mortar began to crack, and bricks detached from the stoop. Note that this issue remained after they previously tried resolve problems with the brickwork installation. Pictures of the repairs are available upon request.Responses were not received to communications during 2020 and 2019:- 8/26/2019 lack of response to an email - 7/14/2020 postal and email The attached files contain details of the problems encountered with the stoop, as well as concrete patio and walkway and rusting of the downspout funnel attachment.- 8/3/2020 certified mail was returned to sender as "unclaimed". Noted on the envelope is that Terra Firma was notified on 8/7 and 8/11.Due to a serious health condition and Covid concerns, I was unable to have another contractor remedy the front stoop issue until recently. Per the contract (available upon request), the work is under warranty. All material guaranteed to be as specified, completed in a substantial workmanlike manner, etc. Indicated is notification of issue in writing, which was provided.Payment of the front stoop work amounted to $4540.80