Business ProfileforPlanet Fitness

This is a formal complaint about the fees I have been charged for the past 9 months, yet my son ****** was not granted access to the facilities at Planet Fitness. ****** has been a member since 2018. During those years, ****** was not and is not a very frequent gym goer however he never minded paying the membership due to attendance. That is why I continued paying so he would have access to the gym whenever he had time. At the end of Oct 2023, I went to PF to claim responsibility for ******' membership; I wanted to gift him the gym membership as his birthday + **** present moving forward. They took my bank card ****** had my son's card info as he was already a member. PF had access to both cards. Since Nov 20, 2023, I have been paying the monthly membership fee of $23.04 until July 2024 without interruption. In July, Planet Fitness withdrew 2 payments, one for $39.00?? and another $23.04 on July 1 -monthly fee. From Nov 2023 until now, ****** has faced some issues: My son has been denied access to the gym several times despite having a valid membership, according to them, for nonpayment yet no in-depth explanation given. 1) Lack of communication & support from the gym staff regarding this issue. They failed to tell ****** that they needed a 2nd working card on record, even though they have my son's and mine. The issue started when my son's card was declined due to lack of funds at that time or it expired, however, they tried my card and it worked and continues to work. 2) The response to my son's previous attempts to resolve this matter was inadequate + when he went in person on July 18. This is unacceptable & constitutes a breach of contract. My son is a paying member, he has and had the right to access the services as I have been successfully charged. I request immediate action to address this issue, in the form of 1) Full refund of paid fees for 9 months as he was denied access. 2) Or uninterrupted access to the gym for the 9 months to replace the 9 months pd.