Business ProfileforThe Ruff House LLC

Weve been bringing both our dogs there for about a year with boarding and grooming. A few weeks ago we had both of our dogs there for boarding for 2 nights. Zues came home with some discomfort immediately to which we thought was just playing too much at the daycare, so we didnt read too much into it. Within a week and a half, an infection had began under his right ear and spread to his face and neck. Upon seeing the vet they said its due to swimming in a pool with lots of bacteria. When I left a Vm to The Ruff House, about a previously scheduled grooming appt and mentioned it, no one cared to follow up about the infection. We were still going to go forward with the appt with our other dog and show them the picture and just warn them about their pool for other boarders, however I was 10 minutes late and then their staff called and was not going to budge and when I mentioned we wont be coming there again, also referencing our dogs infection, she sad Ok and hung up on me. I then emailed these details to them via their website as well as left them a voicemail to which one of their managers emailed me back, putting all the blame on me, saying I didnt ask for anything and that my behavior made their staff uncomfortable instead of offering any retribution or solutions. They also claimed my dog did not swim there, regardless he got sick after coming back from there. I want people to know that this business does not care or have any compassion about how their facility is affecting pets that goes there, and when we try to tell them, they have no interest in taking any accountability. They told me they hope I find another daycare for my dogs and that was it.