Complaints

This profile includes complaints for Medical Resource Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Medical Resource Management

  515 S Washburn St Ste 204 Oshkosh, WI 54904

• 

  Medical Resource Management

  333 North Commercial Street Ste100 Neenah, WI 54956

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a text on a SATURDAY when Fox Valley Radiology is CLOSED claiming I owed them money and to follow the links in the text message or call the number to pay. Guess what @$$holes??? I havent had ANY radiology tests in years, which means this is a case of FRAUD.If your company insists on pursuing this, I will file a police report and follow up with a lawsuit. Considering the number of complaints on file, Im fairly certain it will turn into a class action lawsuit.Have fun with that.

  Business Response

  Date: 04/07/2025

  An alert has been submitted to the **************** team (Billing party) to review and respond to the complaint. It is suspected that Zotec received the incorrect patient demographic from the hospital, resulting in incorrect billing notification to this consumer. 

  Business Response

  Date: 04/16/2025

  Please see attached letter from *************** 

• Initial Complaint

  Date:12/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Radiology Associates of Fox Valley (****) continues to harass ** for payment almost 5 months after payments were accepted for **** account# ****************. My husband had CT scans at Door ************************ on 7/15/23 and 7/30/23 which were read by **** with charges of $767.55 each. The bills were immediately paid via InstaMed as soon as claims posted (7/31/23 and 8/7/23). The payments were received 8/2/23 and 8/9/23. When I received a bill later in August for $1535.10, I called **** was informed that sometimes it takes a month or two for payments to post to the account. I did not respond to the September bill based on the August phone call. When the bill arrived again in October, I again called **** on 10/23/23 asking them to find the payments which had already been made, I was prepared to provide all the relevant payment information. ***** at **** informed me they could not look into my payment history unless my husband called in himself. Subsequently we submitted the request to correct his account online through the **** contact form. This written request provided all the relevant payment information including: amounts, time stamps, claim numbers, authorization codes, and HSA routing number. About a week later we got a voicemail from **** stating they would open the inquiry. In December, we received another bill from **** for the $1535.10 paid in August. On 12/20/23 I called InstaMed, whose payment requisition department is now attempting to connect with **** on our behalf to apply those August payments to my husband's account. I just contacted InstaMed for an update, and as of today 12/26/23 **** has not responded to InstaMed voicemails or emails. I am at a loss how to get **** to recognize the payments to our account which they accepted and deposited in August. We would like the payments we made in August to be applied correctly, and written confirmation that the account has been paid in full.

  Business Response

  Date: 01/05/2024

  Thank you for your letter regarding the complaint submitted to your organization by **********************  **************, LLC provides medical billing management services on behalf of Fox Valley Radiology.  As such, *************** to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Fox Valley Radiology.
  
  Our review of the patients account has resulted in these findings:
  
  There is $0.00 balance due on the patients account.
  
  We regret for the inconvenience this has caused *********************.   At this time, we request you close this complaint as we have resolved it in a satisfactory manner.
  

• Initial Complaint

  Date:12/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a call from a collection agency to pay a bill for Fox Valley radiology associates in ****** *********. I have never received a bill in the mail or a call from this office with regard to owing any money. We always pay all of our bills on time. Review of their website shows numerous complaints that this has been a constant problem where this company sends patient bills right to collections immediately without sending it to the patient first, so they know what they owe to pay the bill. Something needs to be done about this.

  Business Response

  Date: 01/04/2024

  Thank you for your letter regarding the complaint submitted to your organization by **********************  **************, LLC provides medical billing management services on behalf of Fox Valley Radiology.  As such, *************** to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Fox Valley Radiology.
  
  Our review of the patients account has resulted in these findings:
  
  The collection agency has been notified to remove $136.03 and $109.76 if these debts were reported to the credit bureaus.
  The patient can contact the collection to request letter of deletion if needed.
  
  We regret for the inconvenience this has caused *********************.   At this time, we request you close this complaint as we have resolved it in a satisfactory manner.
  

• Initial Complaint

  Date:03/25/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Taken by ambulance on 4/15/2022 to ******** hospital in *********** ** Tests, etc. were done and I was released the next day.I received bills for all services EXCEPT for Radiology Associates of Fox Valley.I was unaware there was a bill from them until I began receiving bill collection phone messages in the summer. I thought they were scams as I have never had bill issues in the past. My wife took a call from the collection agency and when she heard it was a claim she questioned why it wasn't sent to ******** and our supplement insurance, Network Health. They didn't know and said it had to be paid and then they'd submit paperwork to the insurance. She paid $490 by crefit card. She gave the collection agency the insurance information to send it to them.Network Health didn't receive anything from collection agency.Wife contacted Network Health and explained this and they followed up with Radiology Associates. Network Health finally got a claim but it was denied due to the untimely receipt.Network Health worked nonstop with Radiology Associates trying to resolve this issue and were told we would be refunded $490 because of Radiology Associates error.Radiology Associates have refused to provide us any info on the bill, they haven't reimbursed us and Network Health said there is nothing more they can do for us but we could take Radiology Associates to court.Transaction on 9/24/2022 from our credit card to the collection agency. Photo of transaction is attached.

  Customer Answer

  Date: 05/02/2023

  I received a check for $490 since I contacted you. It was the full amount I paid out when they went to collections instead of my ******** and insurance supplement. I believe BBB contacting them initiated this reimbursement. Thank you for your service. 

  
  

• Initial Complaint

  Date:10/19/2022

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband received a collections bill from Radiology Associates for a bill that should have never been sent to us for our son. I received the bill and spoke with my insurance company (UMR) and Radiology Associates. I was instructed to fax the bill to my insurance company and they would take care of it with Radiology Associates. This bill was from February 7, 2021. Almost a full year past the date of service I received my first bill from Radiology Associates. On August 9, 2022 I received a bill from ************ for the outstanding bill radiology associates sent me and my insurance stated they would take care of with them. I spoke with my insurance UMR they stated this was taken care of, but radiology associates still sent it to collections. I have called radiology associates numerous times since August 9, 2022 when I received this collections bill. I have been told multiple times that this bill was sent to collections in error by radiology associates from radiology associates and that they would be escalating my claim before it posted to my husbands credit on October 7, 2022. As of October 19, 2022 the collections bill has not been removed and they have not taken care of their error. Every time I call they tell me it will be taken care of I have called at least 5 times and spoken with numerous people.

• Initial Complaint

  Date:08/05/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a bill 4/25/2022with claims for 3/16 ($564.20) & 3/19 ($406.03) totaling $970.23. My husbands employer pays half our deductible, so I called to check if it had been applied (I have confirmation that they did receive the electronic payment from his *** company)& was told that they were working on figuring out what payment went where. I provided dates, check ***************** & could not get an answer. Was told they would send to be reviewed & that $400 or so would be written off, call back in 6-8 weeks. I sent a check for $700 on 5/2 & planned to call back in 6 weeks. In the interim I received a new billing statement on 5/19indicating that I owed $289.74 for the claim from ****, now also including a $260.40 insurance write off & a $14.06 check payment. In the patient payment in the last 30 days it listed $14.06 (I never sent in a $14.06 payment & paid $700 in the last 30 days- 5/2)! I decided to pay it & be done with it. After paying It my balance online continues to show that I owe $406.03,$289.74 from the claim from 3/16 & $116.29 from 3/19. I called beginning of June & spoke with someone who forwarded me to the supervisor, she indicated no documentation of my prior contact. She stated that there was a credit on my account, I asked if that could be applied to my ************* indicated she would have to send it to review. She asked that I call back in 10 days. I checked online via chat & was told it was still being reviewed. I called again on 7/21,was told no documentation of prior discussion with *******, told again credit on account and go to review case859628. checked online on 8/2 with ***** who noted it was still being reviewed 8/2, ******** on 8/5 said its reviewed& I owe 406, then called spoke to ****** who had no idea, asked to speak to supervisorwas sent to bill pay calledspoke to **** who said $303.80 credit would be applied by afternoon(it wasnt). I am certain that the *** payments were not applied&i have overpaid.

• Initial Complaint

  Date:06/23/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Account #******** They are trying to **** for a procedure I never had. Have contacted them, they were very rude. Ask for a supervisor and never received a call back. We have a print out from the hospital, we're it even says the procedure were not Givin and don't have to pay.

  Business Response

  Date: 07/11/2022

  Thank you for reaching out to inform us of the issues you have experienced with our outsourced billing vendor.  We would like to apologize for these issues and appreciate the opportunity to address your concerns.  We were able to confirm that this account has not been turned over to collections and no further action will be taken while we work diligently with our vendor to confirm that all payments were properly applied to your account. 
  
  We will continue to work  with our vendor to ensure a better experience for our patients and avoid situations like you have experienced.    

• Initial Complaint

  Date:06/10/2022

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Provider: Radiology Associates of the Fox Valley. My Account Number: *************- FV. Total charge: $391.00. I had a mamogram done on 4/8/22. Radiology Associates submitted my claim with a date of service of 1/11/22. This claim was denied because it is before the effective date of my insurance. I called Radiology associates on 5/13/22 and spoke with three individuals (Shymari, Nickeesha and *****). I was told my claim would be reviewed/resubmitted. To date, nothing has been resubmitted to the insurance company. I sent them a formal inquiry via their website and am pending a response.My husband (***************) had an accident 7/30/21. We were bi1led $821.00 by Radiology Associates (Account number **************** This claim was denied by BCBS. Several phone calls between ***, BCBS and Radiology Associates were made. Last call on 3/7/22 was made and it was determined Radiology Associates submitted the claim with incorrect coding. They were suppose to correct and resubmit. This has not taken place yet and we received another ****.Radiology Associates needs to be investigated for their billing practices. Errors are occurring with little to no resolution.

  Business Response

  Date: 07/11/2022

  Thank you for reaching out to inform us of the issues you have experienced with our outsourced billing vendor.  We would like to apologize for these issues and appreciate the opportunity to address your concerns.  We were able to confirm that this account has not been turned over to collections and no further action will be taken while we work diligently with our vendor to confirm that all payments were properly applied to your account. 
  
  We will continue to work  with our vendor to ensure a better experience for our patients and avoid situations like you have experienced.    

  Customer Answer

  Date: 07/15/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [The response does not resolve my issue.  Radiology Associates submitted the claim to my insurance with an incorrect date of service.  They need to resubmit with the correct date.  I have attempted 3 times to resolve.  1) A phone call on 5/13/22  2) An email on 6/10/22 and 3) Another email on 7/8/22.  I will consider this matter resolved when Radiology Associates resubmits the claim with the correct date of service.]
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:05/12/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a **** from Radiology Associates of the Fox Valley on 05/12/2022 for $268.26. This **** is from 11/21/2020. I had gotten this **** back after it was processed & at the time called the number on the **** to pay however, that billing company advised me they no longer did the billing for ********* be receiving a new **** shortly from the new company. It never came, it came now almost 2 years later during a pandemic & when inflation is at its highest. When I called to inquire they advised me the drs reviewed these statements & advised to send bills to members that owed. How low can a provider be to switch billing companies & then wait almost 2 years to **** a member? This is absolutely ridiculous. I got no resolution calling there "new" billing office aside from, can you provide me with your insurance from back in 2020 so we can make sure it was billed. What if it wasn't? You'd be past timely! Self funded you have 365 days on a good plan & fully funded your lucky if you have 90 days. I'd like to know why this took so long be addressed & why you would send bills to members after this long.