ComplaintsforInnovative Freight Systems LLC

• Initial Complaint

  06/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  September 2023: We purchased kitchen appliances from Best Buy. We had ****** ****, a Best Buy employee, come to our home to measure our countertop and cabinet dimensions before we purchased our appliances. Upon ******** confirmation the appliance would fit, we made the purchase. October 31, 2023. Dishwasher and stove delivery by *** (Innovative Freight Systems). Stove did not fit, ****** **** incorrectly measured the countertop and cabinet opening. The countertop was cut away to allow the new stove to fit. Feb 27, 2024: Refrigerator install date. The *** installation team wedged the refrigerator 3/4 of the way into the opening and the fridge got stuck. The tile flooring was damaged as the team tried to wedge the fridge into place. The install team damaged the refrigerator as they brought it into the house, they dropped the fridge and scratched it. ****** had incorrectly measured the opening, so the fridge didn't fit correctly. Feb 29, 2024: We received an email from Innovative Freight Systems giving us a claim number and asking for proof of the damage and estimates for repair. March 1, 2024: we received a phone call from a Geek Squad rep named *****, we did not get his last name. He referenced insurance claim number 4A2402V7B5P0001. March 4, 2024: **************** *************** *****************, cut away our countertop and base cabinet to free the refrigerator. $200 April 5, 2024: The new refrigerator was delivered and installed with no issues. Proof of damage was sent to *** on April 8, included estimates for repair. New base cabinet, new countertop, new tile flooring. Parts and install: $6,000.Additional calls and emails have never been returned.

• Initial Complaint

  09/20/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  The full details of what transpired is included in the attachment entitled "Best Buy Claim". The short version is that the homeowner purchased a washer, dryer and pedestals from Best buy. Best buy used a third party company by the name of Innovative Freight Systems(IFS) to both deliver & install the washing machine, dryer and pedestals on 01/02/23. During the process, IFS damaged a brand new ceramic tile floor on the first floor laundry room while they were installing the delivered equipment. When a claim was filed against IFS for the damages, IFS said they would only pay for the damaged tiles. The homeowner explained to that she would not be able to get the exact replacement of those tiles due to the amount of time that has passed as well as that there was no guarantee that the non-damaged tiles would not be damaged in the replacement process and thus the whole floor needed to be replaced & provided a quote which is part of the attachments below along with photos of the damage as well. Since then IFS has chosen to make excuses claiming they either have not received the pictures so they can't proceed with the claim & been non-responsive for long periods of time. This has been going on since 01/02/23 and it has still not been resolved so the homeowner has had enough and wants to file a claim against Innovative Freight Systems (IFS) in order to hopefully get this situation resolved. The homeowner wants to be reimbursed for the cost of replacing the damaged ceramic tile floor which is $3,622.51 according to the estimate which is included in the attachments.

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