ComplaintsforBuySeasons
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Complaint Details
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Initial Complaint
04/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
Costumes partnered with a popular *********** called Neca to run a event called Haulathon. It started on March 18th Friday and every following Friday for five weeks. They said all orders would be honored from the 18th only this was a lie and several people were refunded. I myself just got refunded today, April 11th. This whole event was poorly run and left much to be severely desired on the communication front. I don't expect them to make it right given what I learned from such a amateur company but I won't be silent over this experience either.Initial Complaint
10/25/2021
- Complaint Type:
- Order Issues
- Status:
- BBB unable to locate business
I would like a refund. I ordered a pair of shoes from this business on Amazon. After attempting to try them when I first got them, I realized they were too small. I ordered my shoe size and they felt 3 shoes size smaller. Only 3 toes could fit in it. Their customer service representatives take forever to respond to messages and when they say someone will contact me soon, they never do. They say they gave me a refund, but I even showed them screenshots of my bank statement (with no refund issued) and Im still being ignored and not helped. They only need to refund $37.61 and they are making it hard for me to get my refund. I also attached photos and one of them is a picture of me at the *** store returning the shoes with more money from my pockets because the shoes were too small. Please help me.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.