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Complaint Details
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Initial Complaint
03/04/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
June of 2023 I had hired Liturgical Publications to place an ad in my church bulletin. It was a larger ad supposed to be placed at the top page next to the bulletin. From the beginning, once published I advised them, I could not see the ad in the email attachment. I was told by **** that she could, if you only slide the page over. I advised her not acceptable as potential customers will not even know the add is there unless they perform that function. I asked parishioners if they could see my ad and they all replied no they could not. I had also prior to the original publication ordered a smaller ad of the same to be placed on the ad section of the bulletin. The real-world version that of print was so small that I had a difficult time finding the ad. I again asked parishioners if they could find my ad, they said no. The first ad, the large one on the front page (note published to the very far right on the email and not within the actual page of the bulletin). That fee was a onetime annual at $250. and had been charge three weeks prior. The next fee was to be drawn monthly, this was for the small add, apparently to small for my elderly potential clients to see, so the ad had no effect. Please also note the website I had, now close due to lack of traffic, has a site counter for anytime someone enters the site. No one entered when Liturgical Publications, they only advertisement was active. Both my wife and I had several conversations with ****, she dismissed the large add issue and advised that potential viewers needed to slide the page over to see. the smaller ad, she said that was unfortunate my potential clients could not see. I advised her to cancel the ad, and I required a refund of the $250 and they were not authorized to charge my card for the monthly ad. and that there was no way I was going to pay them. As there is now a Collections apparently proceeding, I am now filing a complaint with the ********* **** of ******** and my local Archdiocese.
Business response
03/06/2024
We appreciate you bringing this matter to our attention. This customer purchased a digital and print advertisement in June and July 2023, respectively.
The customer purchased a digital advertisement in June 2023. At the time of purchase, the customer paid $250 for the online advertisement. The ad was displayed online from July 2023 through November 2023. In November 2023, the customer disputed the charge with their credit card company and the full $250 was returned to the customer. The digital advertisement was cancelled at that time with no balance due.
The customer also purchased a print advertisement in July 2023 that was scheduled to run for ******************** August 2023. That print ad was published in the weekly bulletins that ran for three months between August through October before it was cancelled. At the time of cancellation, the customer had made three payments totaling $141.24. The customer disputed those charges with their credit card company. Since this was an unfortunate situation, the matter has been closed out with the collection agency, the customer has received refunds for all amounts previously paid, and no balance is currently due.Customer response
03/06/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***********************Initial Complaint
08/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I hired LPI to create and run an ad campaign for a restaurant for 52 weeks in 3 separate parish bulletins. An ad was created, approved, and place into the bulletins without my approval. Because of this, the address for the restaurant was incorrect. They used my billing address for my corporate office. The ad was live and in parish bulletins and therefore in the hands of parishioners. Based on their statistics I can estimate that the incorrect bulletin was seen by at least 5k people for 1 weekend. I have brought the issue to their attention escalating this up to senior management and their response was, "Sorry you had a bad experience."This is beyond a bad experience. This is gross negligence on their part. I am shocked at the lack of professionalism and due diligence.I have given them several opportunities to resolve this issue and they have ignored my efforts.Business response
08/25/2023
Customer placed an advertising order in three separate parish bulletins to run for 52 weeks. Regrettably, there was an error made when the ad was entered that mistakenly included the business office as the restaurant address which made its way in the ad copy. The ad ran on church bulletins the week of July 30, 2023, and was corrected shortly after hearing from customer in time for placement in the following weeks August 6, 2023 bulletin. To make good, we offered the customer eight weeks of additional advertising at no additional charge, and that offer was subsequently increased to twelve weeks. Customer asked for 50% off the annual price of his ad. We explained that request is below the rate needed to maintain the service level for a parish over the term without a commensurate reduction in the size of the ad. It was mutually agreed that we would cancel the ad. The ad was removed from the parish bulletins before the August 13, 2023 release date and we provided a full refund back to the customer. Since this was an unfortunate situation and we desire to serve our customers, we stand by our enhanced corrective offer. If the customer decides in the next 30 days that he would like to continue his ad campaign, we will reinstate the ad for a 64-week term (offering 12 weeks at no additional charge) for the 52-week original rate.Initial Complaint
07/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The Liturgical Publications *** is billing my business $626 for an ad I never ordered or placed. The only apparent proof that I agreed to place an ad is that they used a business logo very similar to mine. I explained to them I never ordered the ad, that the logo could easily be created or copied and pasted without my knowledge and that the ad apparently ran in a church bulletin of a church I do not attend, in a town I do not live in, and I would never have agreed to such a useless ad especially when the amount billed is twice what I budget for my small business. My appeal to their good will has been ignored & they are threatening to send the bill to collections.Business response
08/11/2023
Thank you for bringing this to our attention. The customer was contacted on June ******* related to a past due balance, and customer requested a cancellation as stated. Our standard practice is to follow-up with the sales representative, but due to timing our system automatically generated a final notice on July 5,2023. The advertisement and related billing have been cancelled on this account per the customers request, and no further collections action will take place. We apologize for any inconvenience this may have caused.Initial Complaint
04/28/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
I had a ad subscription with this company for the length of 6 months only. The companies rep assured me it wud be canceled as requested at the end of six months. Instead the company continued to take $56.67 for another 4 months from my debit account. Ive spoken to the female rep ***** many times and many months and each time she assures me it will be taken care of but nothing is being done. The company owes me $226.68 for the fees they stole from me.Business response
05/03/2022
Thank you for bringing this to our attention and we apologize for this occurrence. Upon receiving this complaint, we have promptly issued the requested refund. Not providing refunds to customers when warranted is absolutely against our company policy and we believe this was a very isolated incident. We have found that the responsible employee lost track of this follow up and we have addressed this issue and provided training to ensure this will not occur again.
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Contact Information
Customer Complaints Summary
4 total complaints in the last 3 years.
3 complaints closed in the last 12 months.