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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/10/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
On 7/20/23, I bought a ******** Trucks blue tshirt with the summer concert dates on the back, including the Milwaukee show of this date. It cost $40 and I have a receipt. I need to exchange the medium for a large same shirt. I have called and texted multiple, numerous times to no avail. The receipt does not say no returns or exchanges. ALL I WANT IS A LARGE TSHIRT AND ONCE I GET IT, I WILL BE HAPPY AND SEND BACK THE MEDIUM SIZE.Business response
08/21/2023
*************************
I am sorry that the customer is having trouble contacting us. If she is texting she is texting a land line. Please have them contact me by email
******************
I will be happy to assist them in exchanging their shirt. Please undertstand we carry no inventory. We provide staffing and management for merchandise sales at concerts all over the area. We do not manufacture, own or stock any inventory. Merchandise is brought by the bands the day of the show and any unsold product goes with them to the next city. I can put the customer in touch with the bands merch company, or contact them on their behalf and arrange to have a different size shipped to them.
Customer response
08/31/2023
i need to exchange my medium shirt that I bought at the ******** Trucks concert. I need AN EXTRA LARGE SHIRT. IT HAS ALL THEIR SUMMER DATES ON THE BACK SIDE. I HAVE A RECEIPT. WHY IS THIS SO DIFFICULT. PLEASE RESPOND ASAP. THANK YOU.
From: TMC **************** <customerservice@themerchcollective.com >
Sent: Saturday, August 26, 2023 2:47 PM
To: ************************* <***************>
Cc: ****************** <******************>
Subject: Fw: Exchange of ******** Trucks Band T-shirtHi ********,
I am so sorry for the frustration with your order. Unfortunately, we don't have a phone number associated with our customer service department so I don't know who you were reaching out to. I am going to provide you the email to our tour merch crew: ****************************** as they can better assist you with your question.Feel free to contact us if you have any other questions!Thanks for your patience & support,*****
On Fri, Aug 25, 2023, at 09:28 PM, ************************* <***************> wrote:
I have filed a complaint with the Better Business Bureau of ********* regarding this matter. No one answered my calls or texts after I purchased the shirt in July at the Milwaukee show. ************************* has asked me to contact you for the exchange. His number is ************--Milwaukee T-shirt Vendors. His email is above. I will drop the complaint when I get an extra large T-shirt with the band's summer 2023 tour dates on the back side. I have a medium and want an extra large. My address is ****************************, c/o *********************************, ******************************************************. My order number is *********. Date is July 20, 2023. Amount is $40. Mastercard ****. Bric#***KMNE12JDXZ914ZBD. AID A******0041010. AC: SED725BCBFDCDDECC. Sold by Funk Z at 10:39.14 PM. I will return the other shirt. Please send me the extra large shirt with a prepaid label to return my shirt. My phone is ************. Thank you very much for your prompt response.
*************************
Mon, Aug 28, 1:12 PM (3 days ago)to meCustomer response
09/18/2023
*************************
2:42 AM (6 hours ago)toTMC,me,****It was delivered. Thank you.
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