ComplaintsforNature Company
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/24/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
We ordered Mexican flat shells. The order was accepted May 07, 2024. The status is "awaiting shipment". There is no way to see an updated status. The money was already paid through Paypal. We would like the shells, or at least a response as to why we haven't received them. If the shells are unavailable we would like a refund.Business response
06/25/2024
All you had to do was open a paypal case BBB doesnt do anything other than send emails between up. Any way we refunded you sorry was in stockCustomer response
06/25/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that although they have issued a refund, an answer to our inquiries to them would have been preferred. Anyway case closed. Thank you for your assistance!
Kindest Regards,
***********************Initial Complaint
01/22/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I made a purchase on 12/17/2023 with Nature ********* (aka Nature Bound Studio). They never fulfilled my order. When I asked for a refund via Email, all they did was marked their web page "refunded". My bank has no record of a refund. I have sent several Emails and attempted to call them. No response. This is a fraudulent vendor.Nature ******************************************************************Business response
01/22/2024
You are speaking with us not BBB we refunded you this morning was an oversight when we saw your message. after 45 years over 100k in orders in bizz the farthest thing we are is fraudulent. Even sent you a message if you wanted to ship before we refunded you. takes about 3-5 days to go thru the banking system.
Pending Refund
$77.90 Refund
Jan 22, **** 11:48 am
Issued at: Nature Bound Studio
Source: Point of SaleCustomer response
01/23/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*******************************Initial Complaint
12/08/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I placed an order, #***** on august 28th shipping to my old office at **********************************************************************. My assistant emailed ************************************* several times over the past 3 weeks with no reply. We will now escalate to our cc company to get a refund. This company is utterly unprofessional with no response whatsoever.Business response
12/09/2023
Actually this is incorrect we shipped your order as you know we sent you tracking. Y ou never responded to our emails that we needed a confirmation of your address because order came back undeliverable. But have no problem refunding you as our products came back have a wonderful holidays. Never saw any messages from youInitial Complaint
08/29/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I bought 6 Black Sea fan decorations over 2 weeks ago (08/15/2023) date of purchase for *****. Emailed the shop over 5 times with response since my item is awaiting shipment Im not able to get a hold of anyone and would like my money back at this point. Order number: *****Business response
08/30/2023
You where refunded before you even filed this complaint you could have send an email as your address is wrong on our order form you never responded Have a nice day takes a few days to show up on your cardInitial Complaint
05/18/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I ordered a beautiful windchime for Mother's day for my Mom. We haven't received it. No response to email. Want the item or a refund. Order #*****. $50.93Business response
05/19/2023
Guess you do not read your emails but wasting our time here at BBB where they do nothing but send emails. You where already refunded without even asking for one as we where out of stock of the white ones. We sent you an email on the 5th of May asking if you wanted a Pink or Blue one with no response so you where refunded and a receipt was sent to you
Have a Blessed Day
******
Customer response
05/20/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*************************Initial Complaint
02/01/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
On December 20, 2022 we ordered $58.00 worth of product from Nature Bound Studio or buytheseaonline.com. We have emailed the company twice in the past few weeks. We haven't heard anything back from them, and would either like our order fulfilled or refunded. Our order number is 28107.Thank you,*******Business response
02/01/2023
You have been refunded all in stock address was not deliverable order came back we refunded you Thank youInitial Complaint
01/07/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I placed an order with this company and have yet received the item my Mother asked me to purchase. Also, Item was promised to be delivered before Christmas. Apparently, I have been scammed based on previous complaints here. Wished I would have done my research before purchasing. Please reference copy of email sent to me from this company below. Thank you for your assistance in this matter.*********,******************************** ******************************************** (daughter)*****COPY OF EMAIL****Order status changed Hi ********, The status of your order #***** has changed to "Awaiting Shipment". Order details Order total:$16.45 USD Date placed:Dec 17th 2022 Payment method:Credit Card Products to be shipped Rare Chylma Lazarius Seashell (Jewel **** BuytheSea Rare Chylma Lazarius Seashell (Jewel **** BuytheSea SS0499 Brand: Nature Bound Qty: 1 Tracking information No tracking numbers are assigned to your order yetBusiness response
01/08/2023
No you have not been scammed. Did you rad the ****** positive reviews on the website or the **** positive on our **** site or the ************************ just the handful here on BBB that all where taken care of and satisfied.
As for your order we sent 4 emails asking for your shipping address as our shipper said it was a faulty address sorry it was not shipped also you never even sent us an email or at least we never received one sorry you have been refunded takes about 3-5 working days to reach your bank. Again sorry Have a wonderful day
******
Initial Complaint
11/27/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
On 11/8/2022 I ordered $632 worth of some 38 inch acrylic blue fin tunas to used in a fishermans home Christmas display. As of yet I havent received A reply from the company, after 3 emails, or an update on my order and it should have been delivered 10 days ago. Update still Shows pending. I even attempted to get in touch with the seller via **** and that message has not been acknowledged eitherBusiness response
11/28/2022
We never received any communication with you. In fact you did not respond to our email that needed confirmation of your shipping address as your order was refused and returned by ***** in fact we lost $165 in shipping costs. We would have reshipped it at our loss. I will refund you no problem.
***
Initial Complaint
11/02/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased items from this company on October 7, 2022, for $64.75. My order status (order number *****) is still awaiting shipping, and it's been nearly a month. A couple of weeks ago, I tried contacting them via their website (they do not post a telephone number) to no avail. I found a phone number linked to them on your website and it doesn't work. Through their website messaging, I have asked them to refund my purchase and I have still not heard from them. I am afraid this is a scam business and will not see my money returned. Please let me know if there is anything I can do to resolve this matter. Your help is much appreciated. Thank you.Business response
11/02/2022
You where all ready refunded as you asked for takes a few days to reach your bank but you where sent two emails with the confirmation of refund.
Total $64.75
Visa **** (Keyed)Oct 6 2022 at 8:30 PM
Auth code: ******
Return
Custom Amount 1 -$64.75
Order #***** from Nature
Reason: Canceled order
Subtotal -$64.75
Total -$64.75
Amount Refunded -$64.7
Original Purchase
Custom Amount 1 $64.75
Order #***** from NatureCustomer response
11/02/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
**************************************Initial Complaint
06/23/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
5/11/22- order #***** placed for ***** billed to my credit card on 5/12/22.6/1/22- E-mail received that my order was cancelled.3 messages sent via their website with no response asking for a refund or explanation.I tried to e-mail and call, neither options accepting messages.I still have not received a refund or explanation to date. ****************************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
14 total complaints in the last 3 years.
4 complaints closed in the last 12 months.