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ComplaintsforLiberty German Shepherds
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/11/2021
- Complaint Type:
- Billing Issues
- Status:
- Unresolved
December 11, 2020 I picked up Blue from Liberty German Shepherds in New London, **, I paid $1,250 on that date. On the breeders ******** page they claimed that all puppies were vet checked and cleared by their veterinarian. The day after I picked Blue up, I noticed the umbilical hernia on his stomach, I contacted the breeder immediately and they said I could just bring him back. I told her at the time I wanted to get him checked by my vet before just giving up on him. On January 7, 2021 I got him into the vet where they confirmed my suspicion of an open umbilical hernia and also found that he had cryptorchidism which are both genetic conditions. My vet recommended waiting a few more months to see if they had dropped or not, they did not. On September 14th, Blue underwent surgery to fix the umbilical hernia, find his testicles and remove them, as well as perform a gastropexy. This surgery in total cost me $3,000; now fast forward to October 13th when the vet found that Blue had a secondary infection. After 2 more weeks of antibiotics I had to take Blue to the ************************ in ********, ** on October 29th due to him again acting lethargic and not eating. I decided to have x-rays done, which revealed that he has adhesions where the gastropexy was done, his bowel is displaced, and again has another infection. He will be finishing his 3 round of antibiotics Friday November 12th, hoping that he does not have any further issues. If his symptoms reoccur again Blue will have to undergo more scans and tests, and possibly have to have surgery again to correct another issue. My biggest frustration is that Blue should have never had to through any of this, if the breeder would have checked for genetic abnormalities in the bloodlines Blue would never have had this done. I want you to understand how much stress this has caused me, as well as time missed from work. Images of x-rays attached; as well as letter sent to the breeder on September 27th, with no response back.Business response
11/16/2021
BBB Comment By Staff SKW:
We offered her a refund right off the bat when they started having issues. We are a hobby not a business.
Customer response
11/16/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I know that I was offered to bring the dog back right away, I stated that in my original complaint. But I told you at the time I wanted to check with my veterinarian before just giving up on him, which I did and that is when I found out that he had all of those GENETIC conditions. The bloodline is obviously flawed in this case, and for Blue to have to go through that surgery was an awful experience. I do not think you realize the pain and suffering this has caused me and Blue. I do not accept your response back because you need to do the right thing just as I did, which consisted of keeping Blue and giving him a safe, happy, and healthy home where he has people surrounding him 24/7. He is loved and cared for every single day and I did what was needed to ensure he stays healthy. If I would have opted to leave his testicles intact he would have likely ended up with testicular cancer. All that I ask is that you do the right thing and return the amount I had to spend on surgery and the amount I paid for him, totaling $4,315.05 (see original attachment for **** from his surgery). He would have never had to go through surgery if it was not for your dogs flawed bloodlines. I also hope to see that you stop breeding as well because no dog should ever have to through this again.
Regards,
******* Getsfried
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.