ComplaintsforAll Seasons Facilities Maintenance Inc
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Complaint Details
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Initial Complaint
09/12/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
This landscaping company has lied to us several times. The first occurred when they told us that our project would be completed first if we paid 50% the summer/fall before. This was not true. Second, we were informed in our contract that lawn repair would be made to damages from equipment (this was not done to our satisfaction) even though we paid for this service specifically in our contract. Third, tree/plant replacement within 1 year warranty. We had a guarantee on our plants and trees from the company that any plant that did not survive/needed replacement would be replaced free of charge. While discussing plant choice all seasons was informed of deer eating/damaging several neighbors properties. We were given choices based on that information and suggestions. The plants were replaced 1 time (multiple times but only replaced free of charge 1 time). Now, we received a bill from all seasons claiming we owe them 2520$ for the replacement trees 3 months after we had discussions about being done with our project. (There were/are multiple disagreements on both sides that were decided to be left alone so we could discontinue our need to contact each other). ****** with all seasons lies about expectations and then will refuse to respond to email or phone calls. She wants an additional payment for services already paid for after they have been completed. Also, at least one of the trees she planted is now needing replacement (less than 3 months after she planted it).Business response
09/13/2023
A plant warranty is valid for the plant to be free from disease and the overall health of the plant and tree. It does not warranty against animals eating them, you were informed of this. A plant/tree is never warrantied against an animal from eating it. Plants may be labeled as resistant to or tolerant of, but if an animal is looking for a food source asking a small business to warranty and replace for free is abuse and absurd. All Seasons did remove, dispose of and replant the trees free of charge as a courtesy.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.