Business ProfileforGBE Packaging

This company is a scam. Twice we have ordered more than a thousand dollars worth of supplies, they take the money out immediately and never let us know when they will ship. Weeks go by and we send them countless emails to inquire about the status of our order and they never get back to us. They don't even have a customer service representative for questions when you call, they just ask you to provide and email and "they'll get back to you shortly" WHICH THEY NEVER DO. One time a month went by without them providing any status info, we needed to order packaging supplies from another company. If they are on backorder, why don't they let you know prior to buying? I have filed two disputes with my bank already because GBE wont even get back to you when you ask for a cancelation and refund. Looks like the only thing this company is good for is taking your money and ghosting you completely. How they still have customers, I DONT KNOW! Don't bother with this company unless you want to waste your time, your money, and your patience. GBE is 100% unreliable.

We apologize for this past experience. In the last two years we have had some serious issues with our main supplier mainly after Covid that caused us to change suppliers just 2 months ago. We also lost all of our customer service reps during Covid and had to operate with one person answering all of our calls and that did not work out so well but I still have not found a way to force people to work if they do not want to? We offer a great wage but that does not seem to matter today. We now have thousands of new products and we are hiring new customer service reps as quickly as we can. We are bringing in a new person on our team on Monday 6-10-24. I assure you if you place an order today you would see a big improvement. We now split orders and will ship back orders from other warehouses at no additional cost to the customer. We now have free shipping for orders over $750. We have been a low price leader since 1998. We have thousands of customers that have been ordering from us for 25 years and still order from us. We again apologize for the past issues and we are working to solve those now. Sales have doubled since our March switchover to a new supplier so I think we are doing something right! 2024 should be one of our best years if things keep going as planned.