Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/25/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
They repaired the basement walls in June of 2021 which included removing some of the driveway to complete the project. They put down new concrete in the area they removed and now the new concrete is cracking and there are some chunks that breaking off of the new concrete. I started to get a resolution to the problem around April 28, 2022. I have had no luck in them saying for sure or not that they would fix it or not. New concrete should last longer then a year! So they either used poor quality concrete or they just did a poor job laying it. Some answers from them would be nice. Ive left messages and had no response back yet. More information on when I called and left messages is available if needed.Customer response
06/02/2022
I just read the message that you sent the 25th and Im letting you know that I did send them a email the 25th asking them if they were going to help out. They did send a couple emails back that day with no solution to the problem. I even sent some picture and highlighted the problem areas but they keep insisting the cement is not covered under warranty. I still think cement should last longer then a year. They tried telling me a snowblower may have caused that damage to it, not in my lifetime has a snowblower chipped cement and even if it did, its faulty cement.Thank you*********************Customer response
06/06/2022
Good morning *****,
Just to let you know that after not hearing from them for a week again I emailed them Saturday, June 4th and ***** said that she informed her boss and hes supposed to call me Wednesday the 8th and come and look at the cement.Thank you and have a great day!***
Business response
06/09/2022
Good Morning,
As *** has said, **** was going to stop by and take a look at the concerns *** is having with his concrete to see if we can come to an agreement on some sort of repair. I will reach out to **** now to remind him to give *** a call.
Customer response
06/09/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.****, the owner of the business just stopped by and explained everything in person to me. He informed me that if it keeps breaking into bigger chunks to let him know for sure and then theyll repair it. I told him that I just wanted to inform him what it was doing now in case I have bigger problems down the road with the cement. He also said he was going to find out where they got the concrete from just in case more people were complaining about the same problem.
Regards,
*********************
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.