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ComplaintsforMidwest Concrete Professionals, LLC
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Complaint Details
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Initial Complaint
05/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We had hired this company to do concrete work for our patio, driveway and front sidewalk. Before they had finished the project I had identified flaws in the concrete to the *******/Co owner and he said to give it a year a call us back. The same flaws and more are getting worse and now I am unable to contact the business on getting warranty work completed.Initial Complaint
01/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We had a concrete driveway installed on 7/2 - 7/3/19. There was a limited one year warranty against things like major cracking, popout and major scaling and spalling. You had to report the problem within 90 days of noticing it for the warranty to be honored. In the spring of 2020, we noticed major scaling and spalling and reported it to the company within the timeframe as described in the contract. They agreed that it met the criteria of the limited warranty and they replaced the defective material on 7/7 - 7/8/20. In the spring of 2021, we noticed the same major scaling and spalling we had after the first installation. Again, we notified them within the proper timeframe. Since then, I've had many email communications with the President/COO (who handled this the first time). Unfortunately, with the exception of one reply email, I've had no response from the company about honoring the warranty. I sent the initial letter on 4/14/21 and when I didn't hear from anyone, on 5/18/21 I sent an email to the President/COO. He replied the following day, saying he would stop over within the next 30 days, but that was the last I heard from him. I emailed him again on 7/15/21, again on 9/27/21 and yet again on 11/15/21. I have still not heard a single word back from him or anyone else from the company.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.