ComplaintsforElite Electric Solutions LLC

• Initial Complaint

  07/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  A part of this complaint is within the one year. I was billed for the correction by another company on 7/17/23.In March of 2022, I contacted a ********************************* La Crosse WI to repair a ceiling canester light that was flickering or wouldn't come on at all, or would alternate between on and off. The repair person, ****** came to my home and proceeded to change the light bulb even though I told him I had already changed the light bulb twice with the same results. He proceeded to "putter" around and finally told me I needed all new lights in my ceiling. This would have been extremely expensive--with no quarantee. I was concerned that a mouse may have chewed on the wiring which could result in an attic fire so I took the light out.***** mailed me a bill for $378.65 which I protested. I called management at ************ and told her the situation. She sent ***** back to do a complete diagnostic, supposedly at no charge. The light worked one time and reverted to same situation. I called the office and was tole I had to pay the bill since it worked once.I paid the bill under protest and simply took the bulb out which was dangerous since the light was needed for safe in the hallway. I am 79 years old.I needed other electric for an applicance problem and contacted **** ********************. I told him about the light. He checked it and immediately told me that it was obvious that no one had ever stepped foot on the insulation in the ceiling and there was no way ***** could have done any type of diagnostic. **** ******************** found a defective a defective ballast, removed the existing flood light, replaced the box and installed a ring flood light. The light worked perfectly. His bill for $543.76 was mingled with other work so it was impossible to determine how much this simple replacement cost. I contacted the owner of Mr. ******************** who informed me ***** was no longer working for the company, but refused any type of reimbursement for work which wasn't done. Help!!!

  

  Business response

  08/03/2023

  To Whom This May **************** have reviewed the information as you have provided. ********************ian *********************** did meet with the customer, ************************  She called with the complaint that a light was flickering.  The licensed electrician, ***********************, did provide services to her.  He performed a diagnostic to identify the issue at hand.  He did this by requesting a signature to complete and finalize work.  Customer approved.  It was identified that the customers wiring/light in question was safe.  The resolution to the issue was to change the light.  This would be an additional charge.  Customer decline.  The customer paid for the diagnostic charges as they were presented up front prior to start of the services  $378.65 on 3-3-22.  She did make another return call and asked for a return visit to her home for the same complaint.  ***** returned to the home of the customer on *******.  No charges to the customer for this visit.  Customer was advised that the light needed to be replaced.  The customer declined a second time. 

   

  ***Please note the customer was advised that the diagnosis was to identify the issue.  Repairs would be an additional charge.

   

  I have also reviewed the case with ************************

   

  A reimbursement will not be given.  Up front pricing was given prior to services.  Customer approved.  A diagnosis was given.  The customer declined the recommended repair, twice.

   

  Respectfully, 

  *****************************;

  Elite Electric Solutions LLC. DBA Mr ******************** of LaCrosse.

  ************

  Customer response

  08/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]There is no reason that ***** would need to make two visits including one where he claimed to have done a diagnostic visit when there is absolutely no evidence that he ever did a diagnostic in which he would have noted the bad ballast. The electrician who found the real problem in one visit, was able to fix that problem by replacing the ballast in only a few minutes. The form I signed was presented as evidence that ***** was at my house. ***** informed me that he was unable to fix the light and would need to replace all of the cans and lights in my ceiling.  At the time I paid the bill I thought I had no other option since I couldnt afford to replace all the ceiling cams and lights.  I basically paid to have a perfectly good bulb replaced into a defective ballast for $378.65  and a light that still flickered.  I took that bulb out completely to avoid having a flickering light. ***** also told me he was leaving Mr ******************** to start his own electric repair business.  My neighbor was in my house and heard him say this.

   

   
  
  Regards,
  
  ***********************

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