ComplaintsforTires Plus Total Car Care

• Initial Complaint

  03/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On 2-18-23, I took my Tahoe to Tires Plus, *******, ** for a tire rotation. My ********* ********** of Corrections Employee ID was in my deep "holder" where I store it when I'm not at work. I know for a fact it was there, because I briefly looked over my personal items before leaving my car locked and entering their store. I thought my items would be safe, as my vehicle was locked and this is an established business. Hours later I picked up my Tahoe, As I drove away, I immediately saw my ID was gone. I called the store, spoke with Asst. ******* *****, who said he knew nothing about my ID. About 20 min later, he called and left voicemail, saying they "found" my ID in parking lot. There is absolutely no way, my ID would have fallen out of this deep, middle holder in my truck. I asked ***** for *******s number. He initially gave me a completely wrong number, for a ****** who has never worked at Tires Plus. I re-called the store again, and finally was given store manager ****** number. I called ****** and left voicemail on 2/18. On 2/19/23, ****** called me and said "I'll admit that store needs alot of work." He said he was going on a site visit the next day, Monday 2/20. He said he would follow up with me Monday at 5pm. He never called. I messaged him next day, he said I have my kids tonight, can I call you tomorrow. I said yes. He never did. I have called 3 times since, and him 3 voicemails and NOT once has he called me back. I then called the customer service number online, and the lady there said she would escalate the issue with management and have them call me. They have not called either. I have called customer service 2x now, and can not speak with management about my issue. Customers should be able to trust their belongings when they take their vehicles in. I'm lucky I didn't have any money for them to steal. If I wouldn't have received my ID back, it would have been a big deal I would have had to file an incident report My ID is my way to enter State Prison.

• Initial Complaint

  10/06/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I brought my vehicle in for an oil change and was informed by staff that I needed a new steering arm/bearing replacement. Brought the vehicle in and they stated that I also needed to do an alignment. After picking up my vehicle, paying the $550 bill, the steering was not aligned and my vehicle was making a loud noise when turning. I brought the vehicle back in and they stated that I had a strut that needed replacing (cause of the noise) and that when some things on the vehicle are replaced, other problems are made more apparent and it wasn't them that caused the problem. Also that it will be around $2400 to fix the broken/damaged strut. The vehicle is still not aligned after two attempts for them to do so, and after multiple times contacting customer service and being told that I will get contacted by upper management, no one has contacted me. They should be refunding me for the repairs that they did incorrectly and also paying for me to have the damages fixed that were caused by them.

  Customer response

  10/29/2021

  
  I am contacting you in regards to complaint #********. I have recently been contacted by the business and they are in the process of rectifying the issues that my complaint was regarding. Thank you 
  ********* *****

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