3 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Cm N
1 star06/10/2024
Be aware, I honestly believe they hire random people off the street with no experience as soon as my house loan is paid off I will not bank with them nor do I recommend you. friendly upfront. They have screwed up a couple of times. Do not recommend.Verve a credit union.6-10-24Review from Mike E
1 star04/29/2024
My father has or had 3 accounts with verve . I am POA for finance. I am his son. I have had 2 instances of his girlfriend getting her name on his accounts once and I was able to get her removed the second time she talked him into withdrawing a good amount and getting an account with her. This third time she talked him into removing me from POA at the credit union. Now they won't talk to me at all. He is loosing his memory. Wouldn't you think after at least the second time they would have some red flags and contact me. Nope. I am very disappointed in their way of doing things. Still having legal poa.Review from Stephanie B
1 star07/03/2023
Considering Verve is "member owned" they do very little to retain said members. Be aware, if your account dips below $500, even if it's for less than a day, you will be charged a "minimum balance fee". No exceptions. I will be moving my accounts elsewhere.
Verve, a Credit Union Response
08/08/2023
We appreciate that you took time to share this feedback with us. We acknowledge that our service did not meet the level you deserve, and we apologize. One of our dedicated team members has already reached out to you to gain a better understanding of your experience, take steps to resolve your concerns and share insights with our leadership team. Please know that we are here to assist you at any time, and we encourage you to reach out to us with any questions or concerns in the future. We genuinely value your membership and are committed to regaining your trust in us.
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