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Complaint Details
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Initial Complaint
08/19/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
ORDER # ***-9216294-8441807 ORDER PLACED July 23, 2024 TOTAL $27.07 Honda Genuine Element, AIR Cleaner SHIP TO ********************* Refunded The status of the return as follows:Your return is in transit. They received return on August 12, 2024. They will not update the item as being received after multiple attempts to do so. **** Tracking Number: ********************** Latest Update Your item was delivered to an individual at the address at 12:28 pm on August 12, 2024 in ******************. They need to update the item as being received so they do not recharge me for the item again.
Business response
09/03/2024
The business is unable to locate any "received" confirmation button. It is our understanding that the part was received by our facility and the guest received a refund for the return. The tracking information from **** states the item was "delivered".Customer response
09/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am pleased the company received the item. After multiple attempts, they would not respond to my concerns or admit they received the item. The status of "your return is in transit" needs to be fixed. Any qualified IT person can help them with this so others do not run into the same problems that I encountered.Regards,
*********************Initial Complaint
01/07/2022
- Complaint Type:
- Order Issues
- Status:
- Resolved
I purchased a vehicle through Bergstrom and a service contract was included. I wanted to cancel the service that was through Zurich. I initially reached out to the service contract provider but was told the cancellation had to come from the dealership.I called Bergstrom over 9 times and left voicemails with everyone the receptionist forwarded me to. The only person that contacted me back was someone in the actual maintenance department letting me know that unfortunately he was not the person I needed to speak with but gave me the number to someone who could help. I was fed up with no one contacting me back and I scheduled an appointment and went in personally. I filled out the form and was assured this would be taken care of. I originally started this cancellation process August 28th. Today I called the provider and asked for a supervisor to provide me with information if my request had been processed. They informed me that had no record of the cancellation request from Bergstrom. The supervisor with Zurich was nice enough to allow me to process the cancellation myself and now bypass the dealership due to their negligence. However they are unable to backdate my request to Aug. Bergstrom sure helps you get in to the vehicle you want but thats as far as their good customer service goes.Business response
01/13/2022
Dear ****************:
Attached please find ********************** response to this matter.
Thank you.
Customer response
01/14/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have spoken with ***** from Bergstrom and he has apologized for the lack of care in the matter and advised he will try and raise priority with the cancellation with Zurich.
Regards,
***************************
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.