![](https://m.bbb.org/prod/ProfileImages/66f40e50-a7cb-4038-9fa0-6d5ff1fa577b.png?tx=w_150)
ComplaintsforMidwest Real Estate Development, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/01/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
**** ****, my boyfriend, moved into Heritage Village apartments last June, and we recently moved into another unit here, August 1.When we left first apartment [Y104], **** was told security deposit [less damages or fees] would be paid back WITHIN 21 days from move out [July 31, 2021] as I believe this is also the law.We moved into our new unit August 1, 2021. Our toilet was not installed, sitting in the bathtub. The company gave us a $50 credit toward rent for the following month, and installed the toilet on August 2, 2021 [after we were moved in].Well, 21 days came and went, and I called corporate on August 26, 2021 to see where the security deposit check was. They said it had been mailed out without our new apartment number [G103] and that as soon as it came back they would mail it out again. On August 29, 2021 we still had not received the security deposit back... I called corporate again & left a voicemail [they don't have a direct email address]. No one has responded.Business response
09/07/2021
***************************
**** ***** ******** ********** ****** ******** ******
Email: *********************************************************
RE: ID ********
Ms. *********************
**** ** ********************************************** *****
DearMs. ******,
We are in receipt of ************** BBB complaint ID: ********. Thank you for allowing us to respond to ************** complaint.Mr.****s security deposit refund check was cut and mailed on August 12, 2021,which is within the 21 days. Unfortunately, the apartment number was not on the final account statement and was not delivered to ************************** made aware that they had not received their deposit check until Thursday, September 2, 2021. On Friday, September 3, 2021, I had our accounts payable void the original check and reissue a new check that I took to the post office that day and mailed it over-night.
As of today, we still have not received the original check at our office.
Please let me know if there is any other information that you may need.
Thank you for your time and consideration.Customer response
09/07/2021
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*********************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.