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ComplaintsforMarquette-Adams Telephone Cooperative
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Complaint Details
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Initial Complaint
07/28/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Beware, they do not inform you of their extraneous costs that show up on your bill.I had internet installed and they did not inform me of the installation costs. Absolutely nothing was said and yet they found it was within their ability to do so.No competition in the area, leaves them to charge with impunity because you can't go anywhere.Business response
08/10/2023
To whom it may concern:
We have attached *************************** application for service dated and signed on 6/1/23. On page 2 of the application I have highlighted the specific sentence in second paragraph above his signature which states "A $50 charge will be billed upon installation of service(s), and billing will begin upon installation completion. ************ has signed and accepted the charges. We see no reason to adjust his billing as it is consistent with his signed agreement.
Customer response
08/10/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The application they attached is clearly over 1 year old, and is not the new application I signed in June of 2023. Also,when applying in June of 2023, nothing was mentioned of a ***** fee, if it was,I would not be filing a complaint. Simply, if you are going to charge your customers fees it might be advisable for your personal to state this vocally and spell it out with concise language, vocally stating and then using a timely document.
Regards,
***************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.