ComplaintsforSaddlebrook Apartments

• Initial Complaint

  05/24/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  On February 19, 2024 I paid ******* for a rent security deposit for a unit available for May 8, 2024. In the month of April prior to the move in date never taken any kets for this unit I was informed that my 75 year old dad was told he would be going into hospice due to unknown bladder cancer and other criminal illness. With me being the only child to take care of my dad and recently funeralizing my 27 year old son this caused me to decrease my work hours and spend these days with my dad ******* his last days of life. This caused me to not beable to take the apartment I shared all this with the Apartment manager and shared I would not beable to take the place due to income and preparation for my dad last day I would need to move in his home and take care of him. This Apartment manager shared I will NOT BE GETTING ANY REFUND and I would be resulting the find a new renter. I sent several emailsmlookonh for an update daily never received an response until I called 3 weeks later to see if there was one other than her I can escalate this matter to. She said NO. SHE IS THE ONLYNPERSON FOR THE ENTIRE COMAPY TO DEAL WITH THIS MATTER. This has caused my my own health to be at risk, I now have ********* pressure, stress level has caused me to go on medications due to high danger numbers. This is a very cold hearted Comapny tha5 have no heart for one who has so much health and family emergency life changing unexpected changes that will chage my entire life.. all I asked was to receive my funds back to assist in taking are and planning my own dad funeral arrangements l. Sick situation.

• Initial Complaint

  11/15/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I lived in this community for 2 and a half years. This March rent went up nearly $200 a month. Due to this, I had to move out and terminate my lease. I followed through and paid the early termination fee. I was set to move out 9/15/22. I was enrolled in autopay and my final portal payment billing and statement only included half of September. It was paid on time. A member of the office team alerted me that the apartment was rented. Then I received a call after I had moved out telling me I had a balance of $400+ on the account and the apartment hadn't been rented. What I am assuming happened is the renter fell through and they were trying to get me to pay the difference. What is even worse was that the office backdated the remaining $400+ to September 1 which made it look like I did not pay the full amount when it was due. Again, that is impossible I was on autopay. I called renter's office and never heard back. Days later I called the corporate office and a women named ****** explained that this is the way things are done and the apartment was luckily rented for sometime in October. She explained I would get a call to set up a payment plan once the new tenant moved in. I never received a call. Then the amount changed again in the portal with no notification. ******* from the renter's office said I could set up a payment plan. So in writing I asked how we could go about doing this and never received a response. Then I got a letter saying I needed to pay for damages to the carpet, even though when I reported it in December of 2020 they said the security deposit would cover it. I have since moved out and can no longer submit an insurance claim on the carpet. My total bill is now over $1400. I was notified of this balance over 21 days past my move out date. I have contacted the office over 10 times through email or phone call and have barely received any response back. I was a phenomenal tenant- paid on time every month and no complaints ever filed against me.

  Business response

  12/14/2022

  One correction, she did pay a prorated amount of $890.59 on 9/3/22; half of September's rent.  She still owed $891.44 for the remaining September rent balance, and $213 for the four days in October, as the new resident moved in to her unit on 10/5/22.

  I wanted to update you that I have a meeting to explain her charges to her, tomorrow at 11:20.  I will respond after my meeting with her.  I have not forgotten.

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