Business ProfileforDogtopia of Pewaukee

This all happened at the Pewaukee, WI location. The ** location is the corporate location. My dog was boarding there from 12/1/22 to 12/10/22. I requested a spa appointment on 12/10 prior to pickup. This appointment was set but then moved to 12/9 without my knowledge/consent. I sent an email asking this to be moved back to 12/10. It went unacknowledged for 4 days so I cancelled the appointment. On the evening of 12/5, a dog bit my dog's collar and jerked her around like a chew toy with no employee action. I watched an employee hit my dog on live stream around 735AM CST in the back left corner of the room on 12/6. Around 740 she yells at my dog for rubbing her face on the ground. When my mom called to complain about this on 12/12, management told her the employee "swatted an arm toward a group of dogs" and "yelled at a group of dogs". My dog was alone in the corner with this employee, not in a group, so there's no way this could even be construed as such. We had to call to request a dog be kept away from my dog one of the days, as it had been harassing my dog for hours and sticking it's face in my dog's face and mounting her, making my dog visibly upset. On 12/8 a dog appeared to single out and attack my dog. My dog was put away instead of the dog attacking. Later, it appeared an employee found a wound on my dog's front leg. Upon picking up, my dog had a large scab on her front left leg and a puncture wound through her left ear. No employee ever let me know my dog was injured. They are supposed to check the dogs prior to turning over for pick up. My dog's profile and my own were deleted without my knowledge or consent as soon as I sent a complaint in. A refund for the remaining 6 days on the 10 day package my mom purchased, or boarding, where my dog was traumatized and my vacation was cut short, was not allowed even though I would never return my dog here. I spent most of my vacation worrying about and monitoring my dog instead of relaxing.