ComplaintsforCQ Nails
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Complaint Details
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Initial Complaint
08/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
On 8/15/22 I entered CQ nails for a pedicure. I noticed the walk ins welcome sign. I was told that they were too busy. I made an appointment for 10:00 am. I arrived picked out two colors for my pedicure. I was told the difference in the two with very broken english. The pedicure progressed with the worker speaking in another language franticly. There was no response from other workers. I was not asked about my service. I noticed that the worker skipped the step of putting the acid gel on my feet or pumice scrubber. I thought maybe my feet didn't need it. There was a break where the worker walked away. I looked at my feet , and the bottom was rough. I informed the worked ,who couldn't speak much english, to explain her what happened . She kept saying "after the color" she could not do anything. I was confused and told her I did not understand her. She started yelling at me multiple times. I told her to stop yelling at me three times. Her male boss came over , and said he would finish. I explained I couldn't understand her. He said if I don't like service go somewhere else. He finished the pedicure , by putting the flip flop over my wet nails. I don't know what they put on the floor, but when I put my feet down I slipped on something wet. I fell onto my seat. I then walked to the drying station the male worker said," I better not mess up the pedicure." I sat and wrote a review on their website. I got up to look at my toes, and two were smudged. I don't know if the worker smudged by putting flip flops over my wet nails, or it happened during the fall. I was yelled at by the male worker, and he fixed the smudged nails. I paid $30.00. However, I was verbally abused, put into a dangerous fall situation, and embarrassed. I asked for an apology and refund. I don't want this to happen to anyone else. Since this establishment caters to elderly, I don't want an elderly person to fall and break a hip.Business response
09/09/2022
BBB COMMENT
We do take walk ins but we take appts first. We can take her if she has an appt but we can say we can't take her if we are too busy.
Customer response
09/09/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I actually had an appointment. The basis of the complaint was the unacceptable behavior of staff yelling at me , and the conditions of the floor which cause me to fall . My request was for a refund of $30.00 and an apology.
Regards,
***********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.