Complaintsfor3 Pines Bernese Mountain Dogs & Crosses
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We got a puppy from 3 pines on Saturday April 27th. When we got to the location, it was very odd. They would not let us back into where they keep all the other puppies and dogs. They brought out the one we put a deposit down for and just handed him to me covered in p*** We had him for 4 days when he started acting weird, vomit, diarrhea, sleeping at all hours, not eating or drinking. We took our puppy to the emergency vet and they tested him for Parvovirus and he was positive. This is a very deadly virus to puppies and he may not make it. The treatment is beyond expensive. We are so saddened and mad that they gave us this poor sick puppy. I cant imagine what all the other dogs are like in there, probably very sick.Business response
05/23/2024
See attached
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.