ComplaintsforGreat Lakes Skipper

• Initial Complaint

  12/04/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unresolved

  More info

  I purchased MariDeck vinyl flooring from this seller on Amazon on August 27, 2023 (order 111-5085521-2192229). I applied marine adhesive over untreated OSB plywood subflooring, and confirmed the adhesive is suitable for felt backed marine vinyl. A few months later the flooring is yellowed. I suspect that the felt back was too thin and let the glue seep past it and stained the vinyl. I contacted this seller thru Amazon and they refuse to refund me.

  Business response

  12/08/2023

  Great Lakes Skipper Return Policy is as follows:

  RETURN POLICY
  Please review our product descriptions very carefully.
  An item qualifies for a return if it was ordered within the last 30 days AND is in the same condition it was received with all original components intact.
  If items arrive damaged due to poor packaging or are picked in error or the item was not signed for because the package arrived damaged from shipping abuse please contact our ****************** at ************ for further assistance.
  If your item is damaged in transit, we will ask for pictures of the damaged item and the box. We will then begin a claim on your behalf. Great Lakes Skipper will work diligently to find an immediate replacement. If no replacement is available Great Lakes Skipper will determine whether a refund or in-store credit is appropriate.

  
  An item DOES NOT qualify for return if:
  31 days have passed since the purchase
  The color does not appeal to the buyer
  The buyer has signed for a package clearly damaged during shipping
  The buyer has installed and/or operated the product
  The package arrives later than expected (if this was an expedited order, please contact our ******************* for further assistance)
  The buyer expected additional parts or equipment not included in the photograph and description on the Great Lakes Skipper website
  The item is a custom cut product including, but not limited to: upholstery, rub rail, carpet, gaskets, molding, flooring, etc
  
  All return shipping charges are the responsibility of the buyer. Any packages sent postage due, freight collect, COD, or requiring US Customs or Duty payments will either be refused or have the cost deducted from your refund.

  This is the same policy as listed on Amazon. There is currently not a way/option to refund via Amazon after 90days. Therefore, a discount on future a order was offered to help compensate the inconvenience. 

  Customer response

  12/08/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  So there is no warranty on this flooring? I went to the Marideck website and they have a warranty for defects. This is not a return policy issue, the flooring seems to be defective in my opinion, I used glue that was suitable for this flooring and the backing allowed the glue to stain through. This isn't a changed my mind or the package was damaged in transit thing. 
  
  Regards,
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩