ComplaintsforGood Foods Group, LLC
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Complaint Details
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Initial Complaint
02/28/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
On friday feb 4 2022 at 4:29 pm i received an email from *********************** *********************************** that i won a prize package of multiple items. The email said i need to repond within 48 hours. On friday feb 4 2022 at 4:40 pm i responded with thanks for making me a winner. I have the emails with date and time stamps to prove this. Later i triied to email ****** at good foods to see the progress and when the prize would ship, days went buy without any reply from her. I got suspicious when i emailed her multiple times without any replys back, so i went to the main site of goodfoods and used there contact button. Someone else emailed me and said they would forward my email to ******. After all the emails ****** finally wrote me stating they picked another winner because i didn't respond in time. I have the emails showing from the time she sent me the winning email and the time i replied back to her email was only about ***** minutes, so how can i be not the winner when i did exactly as the email stated. I tried contacting the company but the keep giving me ******. I just want what they said i won, since i responded in a timely matter and did what they asked of me. I would like to let the ceo of the company know how they treat people. Thank you for your time and any help you can give me to resolve this matter or do i need to contact there state attorney general (state of wisconsin).Business response
03/02/2022
Hi *****,
We apologize for any inconvenience you have encountered. You should have received a communication from ****** yesterday (see attached) to resolve the outstanding issue. Please let us know if there are any further concerns.
Thank you
-*********************
Omni-Channel Marketing Director
Customer response
03/04/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***********************I was told i should receive the prize by next friday. we will see. thanks
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.