Customer ReviewsforUline

I purchased an existing business in June 2023. Created new accounts for everything for the business. I created my own Uline account with a new email, name, business name, and phone number. Uline has decided to merge my new account with the previous owners account (the previous owner retired and moved out of state). Uline did not notify either party that they merged 2 completely separate accounts. Legally the business name is different also. Now i find out that the previous owner is ordering items under my account which they had no access to. I will never order through uline again.

I work for a non-profit organization, relying on funds and grants. With a limited budget, we are limited in purchasing power. Uline was ready and willing to assist in ease of access to their services and products. When calling customer service, I was pleasantly surprised when there were no call menus and the representative answered on the first ring. They have gained a lifelong customer.

beware this companies description of products.Heavy Duty banker boxes are only standard product.

Trying to order a new seal to a pump Uline sold us. Their pump with a bad seal. The pump takes 2 seals and these seals are tiny. Smaller than a dime in size. They are charging nearly $70 per seal (need 2) so $140 and then $20 for shipping. They said shipping is calculated based of of package size and weight. So $20 for shipping something less than 1oz weight and smaller than a dime? Super crazy. I could ship that seal for $4 or less easily with USPS. Just a reivew so others know if you buy your pumps from Uline they will ROB you when you need a little part to fix something that is not working properly.

WARNING: I placed my first order for a pallet to be delivered. Shortly afterwards the gaining hurricane off the coast was not looking good so I emailed to cancel but was told it was too late and that the order was processed. The email said I could refuse the delivery and send it back. If I did that I would lose the shipping charges of $109 so I did nothing and am home waiting for shipper to call and schedule and appointment but due to hurricane I figure they are closed. Then I logged into my bank account and saw ********************** credited the money I spent on this order minus the $109 shipping charged. The delivery was marked as delivered in Uline system. I called Uline and got no where until I spoke to a supervisor who was very nice and she refunded my money but what about all the other business owners getting screwed by this company because their systems are extremely poor. After I got off the phone with the supervisor I get an email telling me my order was cancelled and my money refunded which was CS trying to cover their tracks on this one, Uline is extremely cheap and stingy and would rather leave you unhappy and out the shipping charges unless you threaten to pummel them with bad reviews and then they will connect you with a supervisor. The owners of this company DO NOT CARE about small businesses, they find them more of a nuisance. They much prefer government contracts where they can get away with their questionable business practices.

I'm not sure how many times I need to communicate that I don't need a catalog. Apparently filling out the form on your website is not enough, as I still get a tree in my PO box like every 30 days or whatever. Who's running marketing here, ******* and ******* from the muppets? its 2023 folks. Catalogs have been an antiquity for like 25 years, maybe yall could operate in a manner that isn't actively damaging the environment?