![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforRecplex
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/20/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
I am attempting to cancel my membership due to loss of my job and I have submitted my termination letter to the email of the person in charge of membership. I received an email back saying they won't cancel the membership even though I also have been paying them on time monthly for a membership I have not been using at all for months and have not even entered the building since possibly January or February a few times because of back problems and slipped discs. I have been paying regardless of not using service so I feel that now I lost my job of three years unexpectedly I should be released from the last few months of the membership. I am aware they are under remodel and I am sure they need all the money they can get, but I need the reminder of savings I have for food and housing for my minor child and myself. I need help with explaining to this company that it is unfair to deny my cancellation request to pay for something I do not use especially because I don't have a job now.Business response
05/31/2024
We are a village government run facility that must adhere to village ordinances. Our membership contracts are governed by the village ordinances. After further investigation we were able to receive the necessary proof from ******** to be able to cancel her membership early. We were able to cancel her membership on 05-20-24.Customer response
06/10/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.