ComplaintsforVan Horn Budget Auto of Plymouth
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Complaint Details
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Initial Complaint
02/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Around summer of last year, I purchased an out of state vehicle with ************ Budget Autos of Plymouth. I paid around $18,500 for the vehicle, which includes the $2,000 warranty I purchased. I was told the vehicle ran fine and no mechanical issues were disclosed to me before I purchased the vehicle. I flew to ********* after all of the paperwork and payments went through for the vehicle to pick it up and drive it back to where I live, *********, **. On the drive back, I noticed the vehicle had a hard shifting issue, and that it shook at highway speeds. I did not think much of it as it is an older vehicle and I purchased the warranty for just that reason. I took the vehicle to a dealership a week or two later to have it inspected. Two weeks later the dealership called me back and stated that the vehicle needed transmission repair, and that they would not install a used transmission on the vehicle. I took it to another shop, who informed me the whole transmission would need to be replaced and that around $2,000 in suspension repair work had to be done due to rust damage. Luckily, three months later, the mechanic was able to get the warranty company to agree to purchase and install a new transmission in the vehicle, a repair that cost around $4,500. The warranty company refused to repair the suspension system as they do not cover rust damage. I asked ************ to help with the repair, since they sold me a truck with almost $9,000 of undisclosed repairs and they refused. I am now stuck with a $2,000 dollar bill to fix the suspension system that their warranty does not cover.Business response
02/09/2024
Customer purchased a warranty and covered items were repairedCustomer response
02/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The warranty did not cover the other thousands of dollars worth of repairs that were undisclosed at the time of purchase.
Regards,
***********************Business response
02/20/2024
Everything was adequately disclosed per the ********* Buyers Guide. None of the issues were present at the time of sale.Initial Complaint
02/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My boyfriend and I bought a car from here 12/08/22 and we purchased a 3 year ***** mile warranty for an additional $2,100. I asked 3 different people multiple times if ANYTHING goes wrong with the engine or transmission would it be covered. The first person I asked said yes and gave me a brochure and showed me everything that was covered. The other 2 people both told me yes it covers if ANYTHING goes wrong it will be covered. One even made a comment about you the engine and transmission are the most expensive things to repair on a car so its good were getting the warranty. I even asked while signing the warranty paperwork if it covers if anything goes wrong with the engine or transmission and every single time I asked I was told yes. Here we are not even 3 months later and the check engine light comes on one the car. He drives an hour away for them too look at it and they are saying because the problem is sensors and even though its part of the engine its not an actual lubricated part of the engine its not covered. At no point and time when I asked them if it covered ANYTHING going wrong with the engine did they say it only covers this going wrong not even when I asked him while signing the paperwork for the warranty. So now they are saying he has to pay almost $1,300 to get this car he purchased 3 months ago with a $2,100 warranty that isnt going to pay anything.Business response
02/13/2023
Hi *****, we are sorry that you are having an issue with the vehicle, unfortunately the sensors are not covered under the service contract. After our discussion on Wednesday, February 8th we are more than willing to work with you on the repair, but due to the components that failed not being covered under the service contract, we cannot just fix the vehicle. If you would like us to try to work with you on the repair,please contact our General Manager, ***************************, at ************. Thank you.Initial Complaint
12/15/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Contacting you in regards to a vehicle I purchased and I havent received it yet. They just keep delaying it. I paid for the vehicle and still nothing. I would like to know what I can do at this point.
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.