ComplaintsforACE Handyman Services

• Initial Complaint

  02/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I hired ACE Handyman Services to complete a few general services (handyman) for my master bathroom in December of 2021. **** the handyman, came to my home and completed the services. *** told me he needed to go to Menards to purchase three items. A small strip of drywall, a small plank of wood and a few pieces of baseboards. I agreed. When *** returned these are the only items he had. He did not give me a receipt. When he finished the project, he showed me the invoice on a handheld electronic device. I noticed there was a $50 charge for taking items to the dump. I asked him to remove that as I could take the items myself. *** said "I can't remove it now so just contact ****/**** to remove that for you." No paper or electronic copy of my invoice or estimate was ever given to me. A week or two later, I emailed *********************/Office Manager and asked for a copy of my receipt. Weeks went by and no receipt. I emailed again. No receipt. I emailed again and **** finally gave me a copy of my receipt. On that receipt were numerous items that were not used on my project. I made a list of those items and emailed them to ****. He argued with me and told me there was standard **** up for these items that was covered in my estimate (which I never received a copy of and was never verbally told about this markup). **** did not address the $50 charge that was promised to be reimbursed but was not. I told **** that I was trying to resolve these matters through email/together and if he refused to work with me then I would file a complaint with the BBB and provide detailed consumer reviews about his unethical behavior. He told me he would not respond to my threats and told me a long list of personal family excuses as to why he took over five week to get me a receipt. On **** I told him if he was not willing to resolve I would file a complaint. I asked him for a full reimbursement of my receipt (******) and the $50 charge for taking items to the dump.

  Business response

  02/28/2022

  Here is our response to Maeves complaint.

  On 12/13/21 Maeve listed some of the work that she would like done. There was a threshold that was mentioned on previous phone call that we replaced, a glass shower door that wasnt on site at the time of our trip so we didnt install, and a door that needed to be trimmed higher. This is the scope of work that we performed on 12/16/21 and subsequently charged $1,611.60. The $50 disposal fee was a credit on the next invoice when we returned to install the glass shower door. That has not happened. We did return on 12/20/21 to address the shower fixture that we installed for 1 hour no charge service.

  The receipt is itemized in the attached showing what those purchased items were for. All for Maeves project, not for other projects or for my use as she claimed.

  Also in the attached is the terms of our work agreement which explains an industry standard material purchase markup.

  As you read in her complaint, we provided her with the receipt and asked her to identify items that she thought didnt belong. We havent received that list, only bad reviews and this complaint.

  We completely refute Maeves claim against us.

  Sincerely,

  Customer response

  03/01/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below:

   

  Ace Handyman has acknowledged that they did not reimburse me the $50 as promised (see attachment for confirmation from ********************* that she would reimburse me).  There was no discussion of "applying credit" to the next work performed by Ace.  There was no work performed because of their failure to a) provide me my $50 as promised b) provide me with an estimate explaining the "**** up" fees c) failure to provide an itemized invoice (still have not seen or received).  Therefore, I am asking they reimburse me $50 as they promised.  There will obviously be no more work performed by Ace so they cannot provide credit.  A monetary credit my check, Venmo or on my credit card will suffice.  

   

  The list of items that were purchased by Ace and included on the receipt are below.  If these things were purchased then I would expect that since I paid for them and they would now be in my possession.  There is an 18lb bag of sand that was purchased and I highly doubt the entire 18lb bag was used on my project.  If it was, there would have been some leftover and like industry standards left with the customer.  I am asking these are reimbursed to me along with the $50.

   

  If my requests are met, I agree to take down my truthful and negative reviews of Ace.  If not, then I will continue to warn consumers on additional social media platforms of their unethical business practices and failure to reimburse their customers after promising to do so.

  
  
  Regards,
  
  *************************

   

  EZ Sand 18lb bag     7.37

  Rigid High Efficiency Filter     18.47

  Scotch Blue    7.48

  Alex flex White     10.56

  Closet Bolts     3.98

  Rigid Small Dust Bag     12.97

  2" BRT STRT Brad     7.48

  W126 Shoe     9.60

  Wax Ring with Bolts     6.27

  Flat Brush     12.97

  Supply Line     5.45

  Business response

  03/01/2022

  We will send the $50 for disposal fee credit and $5 of the $7, 18ld bag of ez sand plaster patch that wasn't used.

  Customer response

  03/03/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I have read the response.  The $50 you owed and promised to me.  I have spent quite a bit of time dedicated to getting you to agree to a credit you promised.  Adding in $5 in not going to get me to accept your offer.  If you really feel that giving me the extra $92.04 cents from the itemized receipt is not worth resolving this matter then that is just another sign of how poorly you treat your customers.  You did not event take the time to explain why those items were even the receipt, again, leading me to believe that you purchased these items for another customer project.  

  I am not spending anymore time on this.  Either you agree to pay me the $50.00 credit you promised and the additional $97.04 from the receipt or you can loose way more than that in business.  People read reviews and take them seriously.  People trust consumers over businesses.  My truthful reviews will prevent people from hiring you and my continued warnings on Nextdoor and additional social media sites will continue to deter people from hiring you and will hurt your reputation.  Or, you can pay me what I am due and those reviews will all come down and you'll never hear from me again.

  Your choice, your business, your reputation.  But please do not send me back a proposal of anything different. I will not accept it.  Final offer to settle this.

   
  Regards,
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩