Business ProfileforPortage Ford Chrysler Dodge Jeep Ram

Sept 14th, 2023 I took my 2018 Dodge Charger to get checked out because there was some noise that didn't sound good. Had video proof and showed them and explained that I took to a different dealership telling me it was my transmission. The tech at Portage took my car for a drive and heard what I was talking about with the noise. The Clerk came out and told me that it wasn't anything with my transmission, it was my front differential. They also said that I needed a new driver CV ***** and *********. Parts came up to $4,600. I paid $332.27 for the service. I took my car to a different place that would replace both my CV Shafts and front differential for less than $3,000 with parts and labor. I also was running codes for EVap so I had them order Charcoal Canister. That was included with the price. The mechanic called saying that I needed to come in to talk about my car. He told me that the parts that Portage said that needed to be replaced, didn't fix the problem. I need a Transfer Case and Transmission. That's another $4,000. I was crying because I didn't have the $3,000 for the parts and now, I have to come up with $4,000 because Portage diagnosed my car wrong. Portage needs to get themselves better techs so people with tight budgets and only living off one paycheck every two weeks don't go into debt because of their mistakes. I still owe over $14,000 on this $25,000 car. I can't keep making these big payments because someone didn't know that my transfer case was spilling out rust and was the noise I was hearing from the video and the gears are slipping because my car shutters every time I hit the accelerator.