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Complaint Details
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Initial Complaint
05/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On Feb 27,2024 I took my car into Govednik to get serviced because it was sluggish while driving and no heat. I got my car back and a week later I was having the same problem but worse. When I called to express my concerns I was told that I had to pay another fee for a diagnostic test. I took my car back was not charged but was then told I needed a catalytic converter. I feel that I am a woman and different things are being thrown at me and how didnt that code show up thats what I needed and how is my car doing the same exact thing but worse before I brought it in the first time.Business response
05/21/2024
It's crucial to consider the entirety of the vehicle's history and the circumstances surrounding the repairs. Upon your vehicle's arrival, it was noted that it was four quarts low on oil, a condition that could potentially exacerbate existing issues, including those related to the catalytic converter. With no knowledge of who/where previous repairs were completed, there is no way of knowing if/what damage was done with replacement of high pressure fuel pump.
During our inspection, we discovered that a plastic timing guide was rubbing against the timing chain, resulting in severe metal contamination in the engine oil. This could indeed contribute to the catalytic converter code. Additionally, it's worth noting that a previous repair, the replacement of the high-pressure fuel pump by someone else, might have caused damage to the timing or catalytic converter, compounding the existing issues.
When you called to inform us about the check engine light, you were instructed to bring the vehicle in for a diagnostic, a service for which we typically charge. However, recognizing the situation, we were anticipating making exceptions. Unfortunately, you did not return for the diagnostic or further repairs.
It's important to clarify that while we did not charge you for the diagnostic related to the heat issue and identified the missing baffle door for the **** behind the dash panel, further repairs regarding the catalytic converter would be subject to our standard charging protocol. We are committed to resolving your concerns and ensuring the proper functioning of your vehicle. If you wish to discuss this matter further, please feel free to contact us. However, we must clarify that we cannot guarantee any additional repairs will be free of charge, as only the timing components were initially addressed. Your satisfaction and safety remain our utmost priority, and we are more than willing to work with you to find the best solution moving forward.Customer response
05/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[The original problem was still not corrected and thats true you did do another diagnostic test free of charge on my vehicle after I told you my car was back doing the same thing which you should have You did not correct the problem you fixed what you thought was the problem Why would I bring it back to have it serviced and be charged and the problem is still not corrected. Its like steady putting air into a tire with a hole. You addressed all the issues that my vehicle was having and if the job was too complicated or out of your practice that should have been shared with me instead of assuming that you fixed the problem. You told me that i then needed a catalytic converter but why didnt that show up when I originally brought the vehicle in because I did tell you thats what AC Auto told me back in November so to miss that in Feb and then notice it in March is very confusing so why would I bring my car back to keep paying for diagnostics and the problem still not fixed so no my trust with your company is less to none.]
Regards,
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.