Business ProfileforGodske Awning & Textiles, Inc.

Hired this company in May 2021 and paid a 30% deposit to get the awning at our Shopping Center repaired before the winter. Due to COVID, we have been very understanding and we know materials are hard to get, that is why we were fine waiting a few months to get this project completed. However, every time I called the office, Scott seemed lost and didn't have an update on the project. Eventually, he kept repeating that he couldn't get the fabric to do the job, but he would try different fabricators to find it. Mind you that we have a basic, green awning. And we were only replacing about 6 panels. Fast forward to Friday, October 8, 2021, five months after hiring this company, I call Scott and as usual, he has no idea what the status of the fabric is. He said he would let me know on Monday. Over the weekend I received our deposit check back and a note saying that they will not be completing this project. No telephone call, no referral to another company, no compromise, no alternative option, NOTHING. This means that since May, he has made no progress in obtaining the material and a couple of weeks before the winter season is to begin, he dishonorably leaves us high and dry to find a new vendor to perform the work he hasn't been able to perform since May. I call his office, the receptionist (I believe it's his wife or daughter) answers the phone and with the biggest attitude tells me that she is the one who mailed me the letter and there is nothing else she/they will do about it. No referral, no help, just unprofessionalism through and through. And to top it all off, as I am speaking with her, she hangs up on my face. What a disrespectful bunch and what a complete waste of time. So, if you care about your time and you want the project done, save yourself the trouble and go elsewhere. These folks only care about themselves and will drop you in an instant. If I could give them zero stars, I would because then it would be the same amount of effort as they put into this project.

Received a call to go and look at a covering at ************* in ******, **. in spring of 2021 sent a proposal for the job for replacement of 3 panels - Received signed contract with a check for 30% deposit as we require a 50% deposit per our contract and was told that was all they would send as a deposit so I agreed. We're having a hard time getting the proper fabric for the job and in the mean time we've lost a man from our crew and I can no longer go out on jobs to help the men out due to health reasons (CHF) also the deposit check was voided and returned it wasn't sent in until June of 2021. So with that said we graciously declined to do the work with NO attitude.

The attitude came solely from your receptionist, who did--in fact--hang up on my face. Furthermore, after FIVE months of just waiting, the least you could do is help us find a solution, even if temporary, to help us cover the openings through the winter. After all, I was very clear from the beginning that this issue had to be resolved before the winter season. As you know, the openings in the awning allow snow to fall straight down to the sidewalk, causing a hazard for people walking on the sidewalk. You offered no solution---temporary or permanent. Absolutely unprofessional behavior. Complete disrespect and disregard to my time.