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Complaint Details
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Initial Complaint
08/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Oct 2022 they replaced 2 of my windows. In March 2023 I was washing them. I noticed a broken part on one window. I called them sent they sent a guy out and he said I needed a new sash. Two weeks later I called to confirm order and *** said 2 -4 weeks. I called them 4 times after a month and they do not return my calls. Nothing since. Totally ignore me. These windows have lifetime warranty . It is 6 months now. I just want the window fixed. They were expensive. I obviously won't order anymore from them.Customer response
09/25/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.I wanted to let you know that Ultimate came back today with a new sash for my window that I had requested. I am satisfied with the work. Thank you for helping me solve this problem.*************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.