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Business ProfileforRH Shumway Seedman
At-a-glance
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Business Details
- Location of This Business
- 334 W. Stroud, Randolph, WI 53956-1274
- BBB File Opened:
- 6/14/2004
- Contact Information
Principal
- Mr. Dick Ondag, President
Customer Contact
- Mr. Dick Ondag, President
- Additional Contact Information
Fax Numbers
- (888) 437-2733Primary Fax
- (888) 437-2733
Customer Complaints
0 Customer Complaints
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1 Customer Reviews
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Most Recent Customer Review
Tammy T
07/06/2023
RH Shumway Seedman Response
07/12/2023
Customer received her order on April 10, 2023
She first contacted **************** on June 1, 2023.
06/01/23 customer emailed regarding items #***** Harrow Pear & #***** Flemish Beauty - Customer stated they were diseased w/ Fire Blight & she treated them - pictures sent to Horticulturist - he confirmed they were not diseased customer did'nt prune
when trees were planted - recommended customer conduct scratch test, prune into green tissue, water much more - no further action taken
on July 6, 2023
Customer sent pictures & stated trees were dead - again forwarded pictures to Horticulturist he repeated the same recommendations customer stated in email that she did not prune trees - she treats for a disease that did not exist -no credit
voucher will be issued - trees are still alive,, but customer is disregarding the recommendations !
Fire Blight will not show itself in a whip as our trees are sent as a three to five foot whip. Fire Blight enters a tree most often through its blossoms. Since these trees have not yet blossomed, it would be very rare for them to have fire blight.
We ship trees all across ***************** and we have to be certain to meet all federal and state requirements to ship disease free trees.
The R.H. Shumway Guarantee reads,
Please open and inspect your shipment immediately upon arrival and notify customer service within 72 hour of any perceived issues or problems.
A credit voucher will be issued one time for any plant materials which fail to grow, provided they have been properly planted and cared for, according to our instructions. (Planting instructions are sent with
every order)
It was assessed that this customer did not properly care for the trees and they probably died due to treatment that customer applied.
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