ComplaintsforJ.W. Jung Seed Company

• Initial Complaint

  07/02/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased three bare root roses from Edmunds Roses and with that purchase came three other bare root roses free of charge as part of their Bogo sale. When the three roses I paid for in full failed to grow, I contacted Edmunds Roses. First they asked me for photos as proof, then they decided not to refund or replace the three roses I purchased, claiming it was because they were part of a Bogo deal. I paid in full for the three roses that did not grow and the ones that came free with that purchase are struggling to survive.I am an experienced gardener with numerous heirloom roses in my garden.

  Business response

  07/03/2024

  
  On 05-04-24 customer placed the following order for ********************** with ********************************************* with the following notation about the Bogo Sale.

  24033  $0.00   ***** **** New Zealand Hybrid - 1
  24103 $33.95  ***** **** ***************** *********** Hybrid 1
  24188  $0.00   ***** **** Secret Hybrid 1 
  24192  $36.95 ***** **** Sheer Bliss Hybrid 1
  24247 $32.95  ***** **** Top Cream 1
  24894 $0.00    ***** ****** Flavorette Honey-Apricot - 1
           $121.80 including shipping of $17.95
  
  *This sale is valid on new orders only and does not apply to rose collections. Free roses will be those of the lowest value in your cart at time of checkout. Limit of 10 free roses per order. We guarantee our roses to be true to name and to arrive in good condition. Beyond that, our normal guarantee does not apply to BOGO rose purchases. We reserve the right to change the terms of this sale and/or end this sale at any time without giving prior notice.
  
  Order was shipped on 05-08-2024 via Fed Ex.

  On 05-13-24 Customer sent email and pictures stating three canes on the Secret Rose were dark brown and the Flavorette Honey Apricot is all covered with Brown/black spots. It was suggested that he trim the tips on the Secret Rose and we sent a replacement rose for the Flavorette Honey Apricot Rose.

  On 07-01-24 Cust emailed that a total of three of the six roses have died. The New Zealand, ****************, ***************** ****.
  It was explained to the customer that these ********************** were part of the Bogo Sale and were not covered under our normal Guarantee.

  No other action will be taken on this order.
  

  
  

  Customer response

  07/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Bogo sale or not, one rose arrived dead on arrival, so they replaced it, why? it was part of a Bogo sale!  I also informed them that another rose (with photos) had dried black stems.  They instructed me to trim the dead branches down and plant the rose and let them know in four to six weeks if it showed new growth or not (email dated 5/13/2024) and that they had made notes on my account.  The rose they replaced is struggling, the rose I originally complained about is struggling, and of the remaining roses three are dead.  Why promise a followup on BOGO item? why ask me for photos on the three reported dead roses if they had no intention of replacing or refunding.  The customer service followup by this ********************** is inconsistent and selective.  Bogo sale did not disclose DEAD roses, their name is still behind it.  Why do they followup on customer service complaints on Bogo sale ********************** if they had not intention of doing anything about it?   I have been honest about this first purchase with this company, but they keep evading their responsibilities as a "reputable" rose supplier. ]

  
  Regards,
  
  ***********************

• Initial Complaint

  04/12/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  On 2-22-24. an order was placed with **** seeds for $199.28. **** seeds sent two partial shipments stating that some items were not available. Today an attempt was made to recover the $ or have replacement items sent for those that were not available. The four unavailable items cost $7.95, $7.95, $7.95, and $18.95 totaling $ *****. **** seeds made it 100%. clear that items # *****, *****, *****, ***** would never be sent and that no $ would be refunded or credited. A clear contradiction to the **** seed guarantee. Please help reconcile the $***** and inform others of the unscrupulous character of the **** seeds company. Last but not least, this has happened before! On 4-4-22 an incomplete order was never sent.

• Initial Complaint

  10/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  Last December I ordered 4 roses from Edmunds Roses which is owned by ************* and based at this address based on the contact page The roses shipped in spring, bare root (meaning no leaves/ no dirt I would have to plant and wait until it sprouts to determine the the dormant plant is healthy or not.Short description: Company sent me a dud rose plant, when I asked customer service to help me resolve, they said too bad it's past 90 days and I provided my explanation and they ignored all of my followups.long description:The problem is I bought a ************************************** **** which by their own definition is "This rose was chosen for its exceptional vigor, non-stop blooming habit and blossoms that won't **** in the heat" Now either it's a complete false description or they sent me a dud (sometimes roses are grafted and the graft can die and whatever root grows) I have no way of determining that because the plant itself looks healthy but not a single *******************! I'm beginning to question whether or not I have an actual rose plant. I was patient in giving it time, taking good care and fertilizing accordingly. All the other roses I received bloomed immediately, this one only has leaves and not a single flower. I'm extremely upset because it's supposed to be a climber for decoration. When I felt that enough time as gone by i asked customer service to resolve but they basically said tough luck it's past 90 days to request a credit. However I politely explained I had a living plant, it just wasn't what I ordered. I requested a review and they ignored every time I tried to follow up. This is unacceptable customer service, especially if they ship something I didn't buy/item not as described. I am asking for a full refund for that plant only. When people buy roses, they expect to see flowers.

  Business response

  10/12/2023

  Customer ordered 4 ********************** on **********.  These roses were Shipped on 02-23-2023.
  Customer first notified us of a problem with this rose on 09-12-2023. That is almost seven months after the shipment. 
  Our guarantee does read:
  A Credit Voucher in the amount of the purchase price, less shipping charges, will be issued for ******** that fails to grow following our recommended planting and care, if we are notified within 90 days of receipt of the rose.  We do not guarantee roses lost due to weather conditions, neglect, disease, pest damage or other conditions outside of our control..
  Here  is a copy of the Email we received from customer and our response:
  9/12/23 cust em I think the ***************************** you sent is a dud. All the other roses bloomed right away and all throughout summer. I haven't seen a single bloom and this variety supposed to bloom a lot.   em cust We are sorry to hear that the ***************************** failed to grow. Our guarantee is we need to be notified within 90 days after the rose is received of any failures. It is well past the guarantee, and we are unable to issue any credit for the rose that failed to grow.
  Customer service was following ********************** Protocol in answering this email.
  There has been no other correspondence with this customer.
  I reached out to the customer on Monday, October 9, 2023 via phone and left a message that I would like to discuss the ***************************** **** and left my pone number.  They have not responded back to me.
  The problem is that they said, the plant looks healthy, but not a single *******************.
  There are many reasons why a rose does not bloom, the biggest being fertilizer.  Too much or the wrong kind of fertilizer will encourage the plant to produce foliage at the expense of blossoms.
  Where did they plant this rose?  Sunlight is definitely the most common environmental stressor that prevents blossoming .  If the rose did not receive enough sunlight,it may have failed to bloom. Most roses prefer full sun.
  This rose is grown on its own root, so there is no graft involved.  Our Guarantee states we will issue a Credit Voucher for ******** that fails to grow.  This rose did not fail to grow!
  No further action will be taken at this time!

  Customer response

  10/12/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I was on vacation and checked the voicemail when I got back. As I was getting ready to call them I received this response which is further angering me as they are placing the blame on me regarding a rose they sent that won't bloom/not as described. I ordered 4 roses from them, 3 bloomed this didn't. I have over 50 roses in my care over the years, needless to say I know how to take care of my roses. I have only fertilized once when I noticed it not blooming with a fertilizer specifically for rose blooms and did not over fertilize (I didn't have to fertilize the other roses they sent to see blooms). When that didn't work I decided to contact them. They are growing in the sun and receive the exact same care and conditions of all my roses, so the conclusion is they sent me a rose not as described. It could be a dud/ non fertile. It happens in plants. 

  While they can say their 90 day policy only covers a rose that doesn't grow, it is good business practice to do the right thing and refund an item that was sent not as described.  I have had friends order from countless nurseries online who do the right thing and refund if the items are not as described or shipped wrong item. One recently got a full refund after 2 years because they were sent the wrong variety of persimmon tree. You don't know a plant is wrong until it fruits and it takes several years. Had this rose bloomed in the 4th month a *******************, would they also tell the customer "sorry tough luck it's passed 90 days and your rose did grow therefore you're not covered"? Their 90 day no grow policy should not be an excuse to do the right thing in this situation. If I ordered an apple tree and they sent me an orange tree, I would expect a refund as well even though that isn't written in their policy.

  I waited this long to contact because the rose was healthy and assumed it takes a little time for this one to be established, and waited longer to see if the one time fertilizer would help. Most roses have a vigorous bloom cycle in spring and fall and since fall came and nothing was budding I decided to reach out to resolve. 

  I'm not asking for a credit , I'm asking for a full refund for the rose and I will gladly ship it back to them if they send me a label as proof it didn't bloom they can continue to watch it as well. They described it as a vigorous *******, and not even one bloom came out. 

  I am attaching my emails screenshot to them. They claimed they haven't heard back from me, rather their customer service just ignored my emails instead of escalating to see if this can be resolved. 

  
  Regards,
  
  ***************

  Business response

  10/16/2023

  I have attached some more information for the reason that the **************************** may not be Blooming.

  The biggest reason is that most Climbing roses bloom on two year canes.  The customer stated that the rose looks healthy.

  More than likely it is just not mature enough to have bloomed this first season.

  I would like to request that the customer give the rose time to mature.

   

  Customer response

  10/23/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I have attached the description of the rose on the site not only did the company describe the rose as a non-stop *******, there is no mention that this particular rose takes 2 years to bloom. The attachment the company sent is not found on this page and is of an unknown source to me. Had I known this rose would not bloom I would not buy. Moreover, the website clearly states I'm shipped a 2 year old cane and #1 grade, therefore there should have no problems blooming.

  The fact is not a single bloom came out, which is highly unusual for ********. The only conclusion was I was unfortunate to receive a dud or a sterile rose or an incorrect rose shipped, which happens. The company clearly states "We want you to be 100% satisfied with every item that you purchased from Edmunds' roses." My request is a refund for an item not described and I will be satisfied. I've been patient enough waiting all summer to no avail. Another year will not help as this rose is already in it's second year when shipped. 
  

  Regards,
  
  ***************

• Initial Complaint

  08/21/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On June 24, 2023, I purchased a banana plant from **** Garden in ***********. At this time, I was not informed about a return policy, nor did notice any return policy posted. After having the banana tree for a few weeks, the leaves started to yellow and ****. I thought it was an issue with my watering schedule. I bought a water meter, aerated the soil, and added more perlite to the soil to improve drainage. After a few more weeks, the situation was getting worse, and I tried altering watering techniques again. By early August, I noticed the entire plant was covered in spider mite webbing and larvae that we had never seen before. We immediately removed the plant to the outside away from our other plants. We have never had spider mites before. I called **** on Sunday 8/6, explained the situation, and requested we get a refund. The customer service rep told me that it would be no problem and that we could get a full refund. My husband went to return the plant that week and the clerk and manager said there was a no refund policy on houseplants. They admitted that they had spider mite problems and that the plant probably was infested when it was sold. I called **** back after my husband was turned away and they doubled down on this - going back on what was told to me over the phone and supporting the sale of infected plants with contagious conditions. Their website nor their receipt state the return policy and their response to why someone would tell me over the phone that I could get a full refund with no issue was that the person I talked to must have been new.

  Business response

  08/23/2023

  Hello, I am sorry to hear about this. I was not aware of the situation. We will give you a full refund for your infested Banana plant and I am sorry this has happened. I will let the *********** store know to expect you and to take care of you and this situation. 

  Customer response

  08/26/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************************
  

• Initial Complaint

  06/16/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  i ordered a fruit tree from them i used there website not catalog ,i then called before i placed the order to ask if the cheery tree was just a whip or if it had lateral branches the lady on the phone stated it was not a whip and it had nice lateral branches .the tree i recieived had looked dead rotten on end and was just a whip .i sent it back because they lied to me now they will not refund my full amount in fact they kept $16.75 for shipping when it cost $15.80 so they also kept tax money collected .this was not my fault they got the tree back i had to pay for there lie they owe me $16.75 i filled out a review previously but extracted it because they said would give my money back now not completely .REFUND ME MY $16.75 please.

  Business response

  06/19/2023

  On 05-30-23 Customer placed an order for ******* cherry Sweet Standard.
  In our catalog Descriptions on Cherry Trees Reads Sweet Cherries: We offer most of our sweet cherries on either standard or dwarf rootstocks. We ship 3-5 Feet bare root Whips
  Our Webiste on the product page says:

  Size Shipped:   3-5 foot bare-root trees
  
  On 05-31-23 Tree Shipped Received on 06-01-23
  On 06-1-23 **** called to complain about the size of the tree.He believes for what he paid the tree should have been larger. Customer paid $39.95 plus $15.95 shipping and **** Tax for a total of $58.70
  He said he called and was told tree would be branched.  If he called one of our Garden Centers, the tree in their stores would have been branched. but through our catalog they are sold as whips.
  He was told he could send the tree back for a refund!

  
  Our Guarantee as listed in our Catlaog and on our Webiste States Shipping charges are not refundable

  
  On 06-01-23 **** called back demanding to speak with supervisor.
  On 06-02-23 **** called back demanding we send him a Return Label to return tree, because he was not going to pay the shipping to have tree returned.  Label was sent.
  On 06-07-23 Tree was returned and Customer was refunded in the amount of $41.95.  (tree plus tax)
  Now customer is demanding that we refund shipping plus tax as well.

  Customer response

  06/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  first picture is of there website where i am sure they do most of there business not the catalog but anyway .there is no place on the website that mentions your tree will be a whip.second pic is a description of the tree it was a white gold cherry and the stores do not have one, the third picture is of the phone number i used/placed, i can also prove i called this number before ordering the tree with my recent numbers on my phone,that proves this . i called the website number period.They only have the white gold cherry online ,I only wanted the white gold .So no i was not confused when i called the catalog /online number and specifically asked is it a whip ,i dont want a whip .no the lady stated , it has lateral branches ,oh ok thanks i will get one then .also my wife heard as a witness to this .So no i did not /nor could i confuse this order with a store on this .and a bare root is just like it sounds bare root, no dirt , i have ordered trees online before that had many lateral branches, not just a piece of bamboo tied to a stick.and lastly i sent pictures of the the tree notice the end looks not just dormant it looks dead .which is also part of why i sent it back .
  
  Regards,
  
  *************************

  Business response

  06/20/2023

  I have attached both the statement from our catalog on the Sweet cherries as well as the statement on our website about the size on the Item ***** White gold Standard Sweet Cherry.

  I site the catalog only because it is our reference in the Call Center for our information that we do give customers who call and ask specific questions about our products. All of our operators are trained to use the catalog for such information. 

  In disregard to our published Guarantee, Shipping charges are not refundable. ************* mail orders cannot be returned at **** Garden Center locations.  We will refund the $16.75 shipping charges.

  Customer was already refunded $41.95. Order Total is $58.70

  Customer response

  06/22/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  as long as we do receive our $16.75 back i agree. There message is kinda confusing but it does say they will refund so thank you to all for your help on this matter thank you so much .
  
  Regards,
  
  *************************

  
  

  Business response

  06/23/2023

  An internet Refund was done back to the method of payment (Credit/Debit Card) in the amount of $16.75 on 06-22-23

  Customer has been refunded entire amount of order.

  Customer response

  06/26/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,

  I can not thank you enough for helping us out 

  $16 is a lot to us and it is very nice and helpful for all your help thank you so much 
  
  *************************

  
  

• Initial Complaint

  03/26/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Purchased 14 packets of seeds on January 31, 2023 (order # ******). When I received them I planted some of the seeds in seed starter soil to insure they had good germination rates.After 3 weeks, all of the seeds germinated except the seeds from 3 of the packets: beans, spinach, and zuchnini. I then tried to get these seeds to sprout by placing them in a wet paper towel for 3 weeks. Still no luck. So I contacted **** seeds and over several emails was told it was my fault multiple times. It was not... I have germinated similar seeds many times from other companies in the past using the same procedure and environment. These 3 seeds from **** are "dead" and will not germinate for anyone.The company guarantees that seeds will germinate on their website, but they will not honor this guarantee for these seeds. The seeds that did not germinate are:01066A Annihilator **** **** - 200 seeds $3.95 03505A Commander ****** Zucchini - 30 seeds $5.75 04977A Space ****** Organic Spinach - 350 seeds $3.75 I am not happy with their response, and will not be purchasing any more seeds from this company.I could provide the emails sent between **** and myself if that helps.-***

  Business response

  04/06/2023

  Customer sent an email which was processed on 03-10-2023 about seeds that he was having germination problems with. He also sent pictures.

  The pictures were forwarded to our Horticulturist to assist with. Our Horticulturist responded back to customer on 03-13-2023 in regrds to the germination issue.

  Today, 04-06-2023 We have returned for refund the seeds in quesstion. Customer has been notified.

• Initial Complaint

  08/24/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I ordered the White ******** Rose from Edmund's Roses 2/4/21 for $ *****, order ID: ******. The rose had a strong fragrance, according to the website. In June 2021 it generated flowers without ANY fragrance, so I asked Edmund's Roses to return money. ***************************** and ************************* asked me to wait one year, as roses may not smell first year. OK, in June 2022 I detected the same problem, and asked Edmund's Roses for compensation. My emails and phone calls are ignored. Would you please help.

  Business response

  08/29/2022

  on 07-06-21 **** had written that he had a ******************* Floribunda that had no fragrance, ***** consulting with our Horticulturist, We requested that he give the rose one more year of maturity.  

  On 07-06-21 **** emailed with the following reply.  I assume there could be a difference between various roses, so let us wait till next summer. 

  On 06-21-22 He had called in again to sy that the rose still had no fragrance. He ha dtalked with one of our **************** Representatives and again was referred to our Horticulturist.

  Today, August 29 I have read this complaint.  I have returned for refund 1-24691 ******************* Floribunda for not being true to name, (see attached document)  and I have emailed customer to that effect.

   

   

  Customer response

  08/29/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  I had to call/email/mail to them for a year and a half with no result. Only BBB had helped!
  
  Regards,
  
  *****************************

  
  

• Initial Complaint

  05/27/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I ordered 5 bare root rose plants from Edmunds Roses.in March. Order #******. I planted all 5 roses on the same day to their exact specifications. Only one of the plants grew, and it is growing well. I gave the plants plenty of time to develop, but nothing happened. I contacted them and they asked for pictures. I sent the pictures, and they said their horticulturist said I should have contacted them sooner and they may have suggested "drastic" measures to try to save them. I paid well over $130 for these plants. I spent more on the 3 different planting mediums that they say to use. I spent a lot of personal time going through their catalogue to pick out the specific roses I wanted to add to my garden. I wasn't asking for a refund, but simply to replace the "dead" plants they had sent me. They refused. Now I would like my money back so I can purchase elsewhere.

• Initial Complaint

  03/21/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I ordered seeds from **** Seed on 3/4/22, a package was delivered on 3/10 but it was not my order. The envelope was addressed to me but the seeds and invoice were for someone in a different state. I have emailed, filled out the form on their website, and called their ***** number. There has been no response at all. The automated phone message said that 'due to the volume of calls we have shut down our phone line'.

  Business response

  03/22/2022

  Customer ************************* did receive an order of seeds that did not belong to her.

  I could not locate her original email in our files.

  I called customer and asked her if she would like a refund or would she like the seeds.  She did state that she would like the seeds.

  Entered a reshipment on new order J419859 to be sent out tomorrow, March 22, 2022 with expedited shipping.

  Customer may keep the seeds she received in error.

  Sent customer email to confirm the call and what was done.

  Customer response

  03/28/2022

  Better Business Bureau:

  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I still have not received the seeds. While I realize the **** has become very unreliable of late, I cannot accept the response until I actually
  have the seeds or a refund. I am willing to wait a little longer to see if the shipment arrives, but I did not want this complaint to be automatically resolved by not responding.
  
  Regards,
  
  *************************

  Business response

  03/29/2022

  I understand Customers Concerns

  Reship order was entered on 03-23-22 and Reship was sent out Today, 03-29-22 ********** Tracking Number 9400109898642189172978

  Seed is on its way!

  Customer response

  03/31/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I received the seeds in the mail today, thank you.
  
  Regards,
  
  *************************
  

• Initial Complaint

  02/02/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received part of my order from JungSeed. The remainder is to be shipped in the Spring. This is fine and appropriate. However, the "Other Comments" at the bottom of the shipping slip indicates that my check was $109.25, the order amount was $113.47 and I am to remit another $8.42 to complete my order. I should also mention that shipping is free on orders of $100 or more. First, I can't verify my order amount because I did not make a copy of my order before mailing............my bad! I called the company to request a copy of my order. They cannot provide a copy because it is a confidential document.....really??? They shred the originals. So, I cannot verify my order AND what they are requesting is almost twice the amount of the difference from what THEY say I ordered. I was unable to resolve this with their representative and feel it is illegal for them to ask a customer to blindly write a check to them for whatever they say is owed.

  Business response

  02/22/2022

  Customer submitted an order which was entered on 01-27-2022. Customer's order was over $100.00 which qualified for free shipping.  There was a charge for State Tax in the amount of $8.42.   Order total was $113.47 - Customer submitted a check in the amount of $109.25

  which was a difference of $$4.22, Not the $8.42 that was listed on her order confirmation.    (order is attached)   We will gladly wipe the amount due off this order. Orders are shredded as a security measure after they are entered in our computer system.

  Customer response

  02/23/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I did not hear back from you so I sent the full amount that **** Seed requested so that they would not withhold my order.  So, now they owe me double the amount I complained about.
  
  Regards,
  
  *****************************

  Business response

  02/24/2022

  We have sent to our ***************** to issue a refund for the $8.42 that was listed on the customers packing slip. Refund request was made today 02-24-2022. The refund will be in the form of a check. Asking customer to give it just a few days to process.

   

  We did not and would not hold up her order for the amount due!

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩