Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Bertram Communications, LLC has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Bertram Communications, LLC

              300 Industrial Drive Random Lake, WI 53075-1674

            • Bertram Communications, LLC

              221 E. Division St. Shawano, WI 54166-2415

            Business ProfileBertram Communications, LLC

            Internet Services
            Multi Location Business

            Contact Information

            300 Industrial Drive

            Random Lake, WI 53075-1674

            Get Directions
            Visit Website
            (920) 994-2388

            Business hours

            8:00 AM - 8:00 PM
            Business Hours
            8:00 AM - 8:00 PM
            8:00 AM - 8:00 PM
            8:00 AM - 8:00 PM
            8:00 AM - 8:00 PM
            8:00 AM - 8:00 PM
            9:00 AM - 1:00 PM
            Closed

            Customer Reviews

            1/5

            Average of 10 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 18

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Bertram Communications, LLC delivers broadband connections, providing internet services for residential and commercial properties.

            Business Details

            This is a multi-location business.

            Find a Location

            Bertram Communications, LLC has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Bertram Communications, LLC

                300 Industrial Drive Random Lake, WI 53075-1674

              • Bertram Communications, LLC

                221 E. Division St. Shawano, WI 54166-2415

              Location of This Business
              300 Industrial Drive, Random Lake, WI 53075-1674
              BBB File Opened:
              9/5/2005
              Years in Business:
              18
              Business Started:
              9/5/2005
              Business Started Locally:
              9/5/2005
              Business Incorporated:
              9/9/2005
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Bertram Broadband
              • Granite Wave
              • Bertram Wireless
              Hours of Operation

              Primary

              M:
              8:00 AM - 8:00 PM
              T:
              8:00 AM - 8:00 PM
              W:
              8:00 AM - 8:00 PM
              Th:
              8:00 AM - 8:00 PM
              F:
              8:00 AM - 8:00 PM
              Sa:
              9:00 AM - 1:00 PM
              Su:
              Closed
              Business Management
              • James R. Bertram, CEO/Owner
              • Mark Griffin, General Manager
              Contact Information

              Customer Contact

              • James R. Bertram, CEO/Owner
              • Mark Griffin, General Manager
              Additional Contact Information

              Fax Numbers

              • (920) 994-9990
                Primary Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              4 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/11/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              August of 2023 I called to transfer my internet service to a new address. Since then they have been billing me for the old address and my new address over $600!!! Manager ***** refuses to own up to his mistake
              Read More
              Read 3 More Complaints

              Customer Reviews

              10 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Chris K

              12/19/2023

              This company is awful. I've had them unfortunately, for 7 years because we live out in a rural area. The internet quality is horrible, we have average less then 10 MBPS. The service goes down constantly and they won't help adjust your bill for missed usage. I've called for them to come and fix the connection from the modem which comes loose all the time, and they want to charge 50 bucks for a service fee. I'm not the one who installed this equipment, why would you charge me to fix it. Finally we got Star Link in our area, hooked that up and it's a night and day difference. It averages **********. So I call Bertram to disconnect and come get their equipment. Their response was either charging me again to come get their equipment or having me go up on the roof to uninstall their equipment, then ship it or drive it to their business. Ultimately whatever decision I choose, I have to pay to cancel and get them their equipment back. Terrible customer service and care. Never use this company.
              Read 9 More Customer Reviews

              Local BBB

              BBB Serving Wisconsin

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.