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Business Profile

Cabinet Manufacturers

Mastercraft Industries, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cabinet Manufacturers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/13/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased cabinets from this company. When we received the cabinets they were not what was ordered. We were told we were getting top of the line cabinets and these are far from it. Almost every single cabinet we ordered came in wrong. The color is not what expected but i was willing to deal with that. We have no date of delivery for replacement. I spoke with the sales manager today and he informed me he can not help me with anything. Can not give me a date and not willing to discuss anything with me. WHAT IS THE POINT OF HAVING CUSTOMER SERVICE AND SALES TEAM IF CAN NOT BE HELPED. this company is horrible. Horrible quality and customer service. Not willing to make things right or even look up my order to see if it was entered in correctly. I would like this to be resolved! We need a rep out , someone willing to check order and more so to make things right. The sales manager was horrible to speak to. Not one answer was given to me.

    Business Response

    Date: 12/26/2023

    Good afternoon

    after investigating this complaint i have no records of any No Charge Replacement orders in for this job form our customer as to what the issues are with this order.

    reading the complaint it looks like the order was ordered thru a dealer who we sell to and that the color was ordered from pictures in a Coffee Table Brochure. we provide colors samples to our dealer that are actual representations of the color on the desired species of wood that customer is interested. we would not warrant any incorrect color that is ordered from a picture. form what I have gathered by investigating the designer from the dealership did visit the job site and I did not receive any NCR request after the visit. if there is a legitimate issue with the manufacturing of the cabinetry the home owner must deal with thru the dealer, as we have sold these to the dealership, again if there is an issue we do have a process in place that we have to go thru to come up with a reasonable solution to the issues. please reach out to your dealership that they cabinetry was purchased from and they can submit the correct documents along with pictures of the issues so we can review the problem and decide what is needed to be done and come to a solution.

     

Mastercraft Industries, Inc. is NOT a BBB Accredited Business.

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