![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforJerry's Truck and Trailer Repair
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/06/2022
- Complaint Type:
- Billing Issues
- Status:
- Unresolved
On Dec 23rd, 2021 our tractor trailer was subject to the adverse weather pile up on I-94 in *****, **. Our unit ended up in a shallow median on its wheels. Subsequent to the final resting spot the cab mounts of the truck had been broken off. We have many pictures and drone footage of the incident. Other than lifting the cab apart from the frame of truck, the rest was a routine tow job. We received a detailed invoice for $36,000 for a removal that should have been 1/3 of that at most. When contacted, the owner had no interest in negotiating the ****. Our trailer was loaded and other then 1 flat tire was still roadworthy. They would not release our time sensitive load until a cash money transfer was made to their account. We received pictures of the unit after it was in the impound. The remainder or truck and trailer were still hooked together. It was obvious that they were never separated during the transportation to impound. This portion of the invoice was close to $7000.Next, we were charged for 6 hours of every piece of equipment, although we understand there is a 4-hour minimum, we feel the time charged was excessive. The extra 2 hours cost us $8500.$2722 *************** Fee. This charge to make up the ****.$3266 Hazardous/Risk Environment Surcharge. It was explained that this 10% of total invoice to cover the risk of the job. $2700Business response
01/28/2022
BBB COMMENT:
Major recovery, major time involved. The **** reflects the time and equipment used to do the job. How we handle payment we have to secured funds on all recoveries. We gave options. But the **** reflects the job.
Customer response
01/28/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Jerry's Towing offered absolutely no concession on their grossly overpriced towing ****. We feel we were billed for services that never happened. Taking advantage of out of state, out of country customers should be against the law.
Regards,
*******************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Business hours
Today,Open 24 Hours
MMonday | Open 24 Hours |
---|---|
TTuesday | Open 24 Hours |
WWednesday | Open 24 Hours |
ThThursday | Open 24 Hours |
FFriday | Open 24 Hours |
SaSaturday | Open 24 Hours |
SuSunday | Open 24 Hours |
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.