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ComplaintsforTwin Waters Energy, Inc.
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Complaint Details
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Initial Complaint
02/17/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Ordered float for hardy wood heater. It is defective. Asked for replacement and offered returning part that is not working. Spent all day emailing back and forth. He keeps him hawing around and never answering or offering help. I asked to return all of it and refund all my $.....no reply.Initial Complaint
10/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 10/12 order#**** was placed for a cartilage pump for our outdoor furnace. As of 10/18/2023 no new email or tracking number for this very expensive part. Wrote email to company on these items. Was sent a number and estimated date of Oct 19. Still could not track package. On Oct it did not arrive still could not track. So sent another email to only be told we would need to : Contact your local post office and ask that question.by this company. Now how are we going to do that with tracking number that doesnt work. Wrote another email today. To only receive this email back: We don't have any control once it's shipped. **** is the only one that can give you answers since it is now in their possession. Also file all the complaints you want!Really doesnt seem like this item is actually coming or they have much customer service.
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.