Business ProfileforBoxdrop Mattress & Furniture Direct Wausau

Sept. 25th 2021 Purchased a couch for $2215.50 Within a couple of weeks There is an issue with the power recliner on the left side of the sectional. An employee came to my home and attempted to fix it with no success. He stated with supply chain issues, there could be a considerable wait. June 2nd 2022 (8 months after broken)I received a message the sectional has been in stock since March 11th . As I returned the call, I was taken by surprise by the disregards of my feelings and lack of ownership. I became very frustrated as I asked multiple times why havent you attempted more than just one call in 8 months? You have it in stock for 3 months, I dont understand? She had two answers: 1.I did call on march 11th . (3 months ago)2.By law thats all I need to call you. NOTE: I asked multiple times because she continued to evade the question by repeating, I called you in March and left a message, thats all I need to do by law.The conversation continued in this direction until I made it clear, I cant speak to you, I will need to contact the Better Business Bureau.June 3rd 2022:She contacted me and asked when can she bring over the sectional. I explained, I am vary upset with how your business conducted this transaction, I find it inconceivable that you felt it was OK to contact me once in 8 months and you had the product for 3 months in stock. She became argumentative with me again. At least point, I explained we need a 3rd party.She then began texting me. I explained I have no interest in having any further communication with you. I would like the couch returned, a refund and no communication with your business again. Her response was that is not an option.Resolution I would like the hassle of this Outlet Store to disappear from my life. I was understanding of supply chain issue but the communication and quality for this Store is well below par. Receiving a replace piece doesnt correct the issue of poor-quality product and poor service.