ComplaintsforABS Construction Black Creek LLC
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Complaint Details
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Initial Complaint
07/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In June of 2023 ABS Construction finished building my deck and pantry. I was originally quoted $11,500 for 3 decks and the pantry and my total for just the one was $7,000 when one of the other decks was over twice the size of the one they did do. The pantry is almost an inch out of square, which the owner joked about when I paid him. I now need a custom countertop built for it because of that. They used composite decking on the porch which requires support every foot, but they did every 2 so it sags between every joist when you walk over it. They toenailed in the screws through the decking instead of using the deck clips that are made for it. They also spaced the stair stringers 2 apart so the stairs sag in the middle and are sinking. They noticed the sag in the steps and put in basic 2x4s as support along with any other scraps they could find, none being treated. The stringers were not installed with joist hangers, instead through a board that was also toenailed in. They didnt use the radius front composite decking boards for any of the fronts of the stairs or deck itself. Ends look like they were hacked off and there are s**** holes all over the deck boards. The soffit they put up still has hand prints all over it and holes where they missed the joists. Holes between the cedar posts and the soffit that they were going to come back for and put trim up and never did. One cedar post is on a deck board that is now bulging up not flush with the others. Stringers are split where they shot framing nails in the scab in pieces and overall is just a poor excuse for a professional. I shouldnt have paid them until it was done correctly but I didnt know what to do. I spoke with the owner in October of 2023 and said theyd come out and fix it. Messaged in November and still nothing. Approaching a year in May I reached out again, and 6 times since with one response back that said they would fix it and nothing since. Ill fix it myself but do not want to pay for material.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.