ComplaintsforSeaClusions
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/05/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered a decorative surf board on May 3rd. My credit card was charged $85 by SeaClusions. The businesses has not sent my order. I have emailed the company over 14 times. The response has been that the wife had a heartattack but the surf board that I had ordered is done and 2X I have been told it will be mailed; even priority mail as of my last email which was the Thursday, May 30th. I asked for a tracking # on Monday, June 3rd, and I have had no response .Initial Complaint
05/14/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
This is company has promised me a refund over 3 weeks ago. Order was placed 6 months ago so this company is stealing money.Business response
05/14/2024
*** are not telling the truth about any of this order. *** placed the order on April 27 ******************************************************************************************************** making your product you responded yes a refund please so we refunded you the same day May 6th all banks take 5-10 days till you see in back in your account. Please be honest sir... *** where refunded by Stripe to your CC. Thank you please don't treat other sellers this way honesty always trumps.
******
Initial Complaint
06/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I made a purchase on 4/29/2023 that I have not recieved any follow up information on. I have messaged twice through their website with no response and also sent 2 emails with no response.Business response
06/13/2023
Sorry guess you didnt read your emails you where refunded.
Successfully refunded due to customer request. It may take a few days for the money to reach the customer's bank account.
An Acquirer Reference Number re_3N2JHKCQJasekwuC0EG0qibZ
It may take **** business days for funds to settle.
Scheduled for Jun 11, 2023, 11:43 PMInitial Complaint
05/26/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Order ***** was placed 5/11/2023. Since placing the order no other information has been provided on fulfillment of the order. I also paid for express 1 day shipping. Since it has been two weeks that expedited shipping is obviously not happening. Since then I've emailed both of their companies, Seaclusions and the ************** with no response. After doing some research of both of these companies the complaints and grade by BBB is horrible. "***************************" apparently owns these companies but the contact number is invalid/not in service so there isn't another way to contact about this order. This is a seriously sketchy way to do business. I need a refund for this order as soon as possible and dont want to chase this for the next few weeks like a few other customers have dealt with. This isn't a small shell order its a fish mount that's roughly $300. This business needs to be shut down. ZERO communication as well as not fulfilling the services I paid for (Express shipping) is unbelievable.Business response
05/26/2023
I have a few things to say to you but will refrain from it. Number 1 you where refunded 10 min after your first email. Then you send 5 emails in 5 min. Which I responded 4 times to let you know not only that you refunded and canceled order but you did not even read the description on the half mount you ordered it takes 2-3 week before we even ship because these are made to order. We ship over 100 orders a day so we are just found with over ****** positive feedbacks and **** positive feedback on our **** site **** positive on Amazon so Thank you Have a nice day. You have been refunded and order canceled shipped to another customer. In the future it might be a nice idea to read your emails before wasting your time emails thru BBB
Successfully refunded due to customer request. It may take a few days for the money to reach the customer's bank account.
Acquirer Reference Number (ARN) isnt available for this refund.
The refund re_3N6dcaCQJasekwuC14dh0siU for $258.95 USD has been completed
May 26, 2023Customer response
05/27/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*************************Initial Complaint
04/20/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Order # ***** placed on 3/7/23 in amount of $29.35. Originally placed order, they charged my account immediately and order was listed as awaiting shipment for days. I sent three messages inquiring about the shipment, finally a response/excuse of their roof collapsed and would ship it out that day and send tracking, but she never did either. After many more messages to them, the order was finally shipped. Upon receiving my hermit crab shells, they were cracked and not the sizes advertised. They authorized a return on March 20, 2023, I sent all items back, **** tracking says the return was delivered to them on April 3rd. I have sent three messages asking for updates on this return with no response or acknowledgement from them. They have received the returned damaged product, but refuse to answer my messages on an update of this return and have not refunded my purchase. I attempted to give them the benefit of the doubt and gave many opportunities for them to correct this and they have not. I would like my refund.Business response
04/20/2023
BBB Does not have anything to do with this they just send emails to let us know you have a problem, I looked at your account and see that we did not receive the product return must have gone somewhere else. But we refunded you anyway since it was a small order. Have a nice day. I told you yesterday we where looking into it.
Successfully refunded due to customer request. It may take a few days for the money to reach the customer's bank account.
An Acquirer Reference Number (ARN) will be available in 13 business days.
It may take **** business days for funds to settle.
Scheduled for Apr 20, 2023, 12:04 PMCustomer response
04/20/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
In response to their message, you can clearly see from my attached picture of messages I sent to this company that there is no response on their part indicating they are looking into it. Although they are reporting a false claim that they told me they were looking into it, I accept their resolution of a refund.
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*************************************Initial Complaint
03/17/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Hello, my order # is ***** with *** being billed through PayPal $ ***** on 3/6/23 Shipping listed as 3 to 5 days.I emailed the seller, no response. This seems to be a scam site, I'm really unhappy. I just wanted a few things for my saltwater tank. Why are people all out there taking advantage of anybody they can. This site needs to come down. I want an explanation!Business response
03/18/2023
Wow sorry we where closed due to our roof collapse from a snow storm just back and up running yesterday, you only sent the message on Thursday night sorry. We ship over 100 orders a day and do not take advantage of anyone nor are we a scam. That being said I refunded your paypal account due to you being so upset sorry life happened. Note it was posted on the site we where closed for 5 days
******
Customer response
03/18/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
It was not posted on the site that the buisness was closed when I purchased the merchandise. Or any other time I checked the site, or the affiliated ETSY site.
Regards,
***************************Initial Complaint
02/01/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I purchased some hermit crab shells a month ago and they are listed as shipped, but there are no updates at all on the tracking info since January 9th and I have not received my items. I want the shells, but I would settle for a refund. I have emailed the company twice through their online contact form and received no response. Yes I have checked my SPAM folders. I paid $33.50 and my order number is *****.Business response
02/01/2023
So as you know we shipped your order and something is wrong with your address as it came back then you leave messages on face book that are not the name you provided on your order I only know this because you never gave us info on who you where or right order number. No problem we refunded you enjoy the free shells have a nice day. Case closedInitial Complaint
01/31/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Ordered from this company without doing research,apparently this company has a bad reputation for not delivering products, been trying to contact about my order has been awaiting shipping for about a week now if the product isn't available I'd like a full refund immediately.Business response
02/11/2023
Apparently you must not pay attention to emails or your own records. You where refunded over three weeks ago. As for our records we have an excellent positive feedback we have over ****** positive reviews on website have over **** positive on **** over 767- on Amazon and even more than that. Your address was wrong order returned we lost money but still gave you a full refund. Successfully refunded due to customer request. It may take a few days for the money to reach the customer's bank account.
Acquirer Reference Number (ARN)
:
Made available 2/2 It may take **** business days for funds to settle.
Feb 1, 2023, 12:44 AM
Payment succeededJan 25, 2023, 1:40 AM
Payment startedJan 25, 2023, 1:40 AM
Payment details
Statement descriptor
SEACLUSIONS
Amount
$39.95
Refunded
$39.95
Fee
$0.00
Net
$0.00
Status
Refunded
Description
Order #***** for *****************Initial Complaint
12/15/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Date of transition: November 11, 2022 Money paid: $35.30 The business committed to providing 6 hermit crab shells The nature of this dispute is to get my money back and/or get the items I bought The business has not contacted me regarding my order. The only contact was on November 29th, and they sent me a tracking number. The packing label was created with the post office and the package never arrived. Since then, the business will not return any emails or forms of contact.Business response
01/06/2023
Not really sure where your emails are as this was shipped **** picks up here 6 days a week seems a lost package. So I refunded you and canceled order sorry this very rarely happens
Successfully refunded due to customer request. It may take a few days for the money to reach the customer's bank account.
An Acquirer Reference Number (ARN) will be available in 13 business days.
It may take **** business days for funds to settle.
Scheduled for Jan 6, 2023, 10:15 PMInitial Complaint
11/10/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I ordered hermit crab shells for my classroom in August. Got an update a few days later saying shipment awaiting. My account was charged and I never heard back or received shells. Two months later I tried emailing through both reply ********************************* and through their website ************************* and both emails were bounced back. Read that another teacher had a similar experience so figured it's a scam. If not a scam, just really crummy customer service and don't want to support and want to let others know.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
12 total complaints in the last 3 years.
3 complaints closed in the last 12 months.