ComplaintsforSenzig's

• Initial Complaint

  05/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  We bought a sofa, chair and rug. The sofa eventually had a hole in it and we wanted it repaired. They were going to order a new section and after waiting almost a year, (we were given the excuse of Covid virus). It has now been almost 3 years and it still has not been resolved.

  Business response

  06/17/2022

  BBB COMMENT BY STAFF SKW:

  we are aware of this. We are trying to work on this for this person. We started it 5/3/21 -waiting for the parts 

  Customer response

  06/21/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  

• Initial Complaint

  11/26/2021

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  We purchased a sectional couch with matching chair and ottoman on 12-6-2019 from Senzigs in *******,**. It started to come apart in the back because the cushions were attached so when you sat on them the back was ripping. The other piece of the sectional the spring was faulty when you sat down you sank. There was a warranty on the couch through the company England and they sent new material. Senzigs picked up the first half on 10-28-2020 and had it reupholstered and the plan was to do that piece and then pick up the other half of the sectional to repair. He was not happy with what he had to spend to reupholster it so he wanted to have the company fix the other half. We received our first half back in March 2020, 5 months later. Then we tried to work out a compromise. They had the same couch in their store they could have swapped out but offered us $800 for our $1600 couch but wanted our chair and ottoman with the deal that we paid another $1000.00 for. Or we could send it to the company for repair and wait what they estimated would be 6-8 months which we agreed to because I was not willing to lose that much money. My husband called Senzigs in October to see the status of the return and it had not even left their warehouse. I am not sure if they forgot about it??? They said now that on 11-19-2021 England picked it up but was yet to be in the system. We payed a lot of money for a set that we have not been able to enjoy and at this point its going to **** differently and we are so upset. We dont want to even do business with this company but we dont have money to just go buy a new set. Please help us to resolve as Senzigs claims England wont work with us and either will Senzigs.

  Business response

  12/17/2021

  I received notification of a complaint dated November 27^th, 2021.  I was out of the office and this is my first opportunity to respond.

   

  In response to a customer complaint regarding service issues.  Senzigs service department promptly responded to the complaint by the customer, without questioning possible product abuse.  We have sold this set to several customers and have not encountered the problem of the attached cushions ripping the back of the sofa.  Typically this would happen in the case of misuse.   To assist the customer and expedite the process, ******************** ordered the fabric, picked up the first piece and had it repaired.  Then COVID hit and the England factory was closed down creating a delay in service.  Senzigs offered to exchange the product for the customer at a discounted price.  The discount was a prorated amount based on the purchase date.  Senzigs has been in contact with England to schedule the 2^nd piece for pickup and repair.  Due to back log and staff shortages, manufacturers are behind.   We had been in continued contact with the customer and she expressed her frustration with England.  To our knowledge she was not upset with Senzigs.  Thank you.

   

  Sincerely,

  ***********************

  Customer response

  12/19/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]I am upset with Senzigs. The amount I was offered was not fair. We did not mistreat our new furniture!!
  
  Regards,
  
  *********************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩