Business ProfileforVan Horn KIA of Sheboygan

Terrible experience selling my 2018 Honda CRV. Came into Van Horn in April as I was waiting for my work visa to clear to get an idea on the value of my car. The appraiser Brian looked over the car and offered $2k below the KBB guaranteed offer that I was emailed. Fast forward to July and my work visa cleared so I did the KBB appraisal again and received a call from Van Horn to bring my car in again. Same car, newer tires, a few more miles. Brian wastes 40 minutes of my time waiting after he viewed the car again. He came out and belittled me explaining his years of experience in the market and telling me things were wrong with my car when they weren't. His final offer was $5k less than the KBB appraisal, $2k less than what he had offered last time, and a tone of I'm better than you are. Needless to say I took my vehicle elsewhere and received an offer $6,600 more than Brian's and $1500 over the KBB appraisal. If you are looking to be bullied and belittled while buying or selling your car go to Van Horn, if not I would recommend anywhere else. The vehicle had 2 nickle sized dents in the passenger side fender which Van Horn claims is $3500 in body damage. The vehicle was 2 owner, no accidents, full vehicle maintenance record, 40500 miles, with Weathertech mats and roof rack. Van Horn failed both times to provide the KBB guaranteed offer and each time provided low ball offers.

Hunter, thank you for your feedback. We think it's fair to clarify that your car had roughly $3,500 of body damage and needed new tires, which is why we were unable to honor the *** price, as that was not disclosed when using the tool. There is not much else we can do to assist here, as we are not able to purchase the vehicle at your asking value in its current condition. We are glad you had success elsewhere and wish you all the best. *************************** - General Manager - ************