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ComplaintsforVan Horn Motors of Sheboygan
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Complaint Details
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Initial Complaint
03/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased a car, 3 days after driving off of the lot the Check engine light came on the car would Not pass emissions,The dealership diagnosed the problem made repairs, 2 days later the check engine light is back on again. The car has still not passed emissions. All of this occurred within the first 10 days of ownership.Business response
03/13/2024
The General Manager of the dealership spoke with ******, the customer, and the issue has been resolved.Customer response
03/13/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***********************
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.