Business ProfileforTravel Leaders

In early August of 2023 my boyfriend and I booked a trip with this agency for a radio station trip to the *********. Part of the phone conversation was in regards to trip insurance. VERBATIM, the words from the agent's mouth were 'if you break a nail and don't want to go you don't have to.' She sent us the paperwork and we signed it. A very short time later it came to light that my boyfriend had to work during this time even though originally his vacation time was approved, no fault of our own. This is where everything went wrong. We found out that we had actually paid MORE for a more restrictive policy and now we are out this money. His job is refusing to give the evidence we need to file a claim with this policy as they don't want to get involved. While that is not the fault of the travel agency, it wouldn't be an issue had they given us the correct policy. This was a bait and switch and now we are out the full cost of this trip. We don't even have the ability to reschedule it under this policy, which would've been acceptable to us. I contacted Travel Leaders corporate office and they contacted the local office, who offered no response. This was not the first time they have not responded either. We are beyond upset with how all of this played out. What should've been a wonderful time is now wrecked and someone should be accountable for this. We feel the fair way to fix this is to refund the money for the trip as at this point we are done dealing with it. This has been going on for months now.