ComplaintsforYacht Works Inc
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Complaint Details
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Initial Complaint
08/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I dropped my boat off at yacht Works June 5 after setting this job up the previous August with ****, the manager of yacht Works, the old, accurate marine they worked on my boat for a while there were some issues they went to water test my boat, and it fell off the trailer and was damaged. They have done work to hide and conceal the fact that it has happened and try to pass it off to me, as is without informing me of the incident, I have asked for written estimates I have asked for signed estimates they were always unavailable, the head mechanic, and the mechanic that was previously working on my boat for yacht Works has now quit their jobs and went to do other things people that were less experienced, or left to resolve the issues with my boat, and there are many problems and quite a bit of damage from the front to the back When they dropped it off the trailer, I have contacted the ****** throughout this whole process they selectively not take my phone calls. I have called corporate at Sister city and they have not returned my phone call as well.Business response
09/05/2023
This has been addressed and boat is being repaired. Customer has been contacted - all is right with the world.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.